NOW HIRING IN KEARNEYSVILLE, WV Role is FULLY On-Site This role is the primary sales/service support for our customers. Provides administrative support, greets visitors and responds to calls and emails. This role coordinates various office tasks and performs functions to ensure operations run smoothly at all times. Encourage revenue growth through helping distributors and customers with questions and complaints, provide information about products and services. Tasks include, but are not limited to, front desk management, answering phones, and processing customer orders in a timely manner. - Supporting customers through telephone, web, and email inquiries (managing shared inbox) - Accurate and timely entry of sales orders/quotes, service orders/quotes, warranty cards, credits, trade credits, credit cards payments, coordination of freight/custom forms, and other customer service related requests and processes - Generate sales/work order quotations and follow-up/process order approvals - Generate invoices for products, parts, repair services sold to customers - Track shipments and report status updates - Diligent communication and coordination between immediate supervisors, manufacturing, service, shipping and finance departments, sales team, and customers - Identify and implement improvements to role and customer service team - Manage aspects of CRM (lists and data base) to support company's sales efforts, including direct communication with dealers, partners and users of equipment Additional Skills & Qualifications: Required: - Attention to detail - Experience in data entry, invoicing and shipping documentation - Records/file maintenance - Excellent customer relations and support skills - Excellent communication and teamwork skills - Experience with MS Office programs (Word, Access, Excel, Power Point, Outlook) - Ability to directly support customer requests and questions (online and telephone support) - Ability to prioritize and work unsupervised Preferred: - Some database experience & experience with AES and/or ACE programs for international shipments - Experience with import/export regulations and documentation - Experience with ERP/financial systems; Crystal Reporting; Microsoft Dynamics CRM About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.