DescriptionMiddleby Coffee Solutions Group, based in Seattle, takes pride in manufacturing the highest quality commercial espresso and super automatic bean-to-cup machines. Our commitment to excellence is reflected in the Synesso and Concordia brand names, each known for distinct qualities that enhance the coffee experience. Synesso, celebrated for exceptional engineering and durability, empowers baristas to create the finest espresso drinks. Concordia, on the other hand, is renowned for speed and efficiency, offering an easy and elevated coffee experience.Middleby Coffee Solutions Group is dedicated to providing innovative solutions and exceptional service to our customers. We are seeking a Sales Support Coordinator to join our dynamic sales and customer support team. This role is critical in ensuring seamless operations between our sales, customer care, and logistics departments.Position SummaryThe Sales Support Coordinator will play a pivotal role in facilitating communication and coordination among various departments to enhance customer satisfaction and streamline sales processes. This position requires a detail-oriented, proactive individual who excels in a fast-paced environment.Deliver outstanding customer service in all interactions, ensuring a positive experience for all external parties. As a company representative, uphold a hospitable and clear communication approach.Enter and review sales orders to fulfill customer needs efficiently.Track all machine orders in the internal ERP system from order entry to installation.Interact directly with customers to prepare and issue necessary documents, such as order verification reports, and send tracking information upon machine shipment.Provide additional support to the shipping department as needed.Continuously work on improving processes and documentation.Develop long-term professional relationships with employees, vendors, external representatives, third-party dealers, and customers.Maintain accurate, compliant, and organized paper and electronic business records.Perform other duties as assigned.RequirementsQualifications/Skills RequirementsExceptional Customer Support skillsIntermediate computer skillsPrevious CRM / ERP working knowledge a plusGood written and verbal communication skillsStrong sense of time organization and urgencyAble to work independently and within a teamEducation, Experience, and Licensing RequirementsHigh school diploma, GED, or equivalent6 months retail, or customer service experienceExperience in the coffee industry is a plusForklift Certification within 90 days of job entry datePhysical RequirementsCapable of lifting and/or moving objects weighing up to 75 lbs. Must be able to sit, stand, stoop, and walk for prolonged periods.Perks and BenefitsExtensive 401(k) plan with company matching.Generous paid time off10 paid holidaysMedical, dental, and vision plans for you and your family.Flexible spending accounts (FSA) and health savings account (HSA)Paid short-and long-term disability programs.Paid Life and accidental death and dismemberment insuranceUnlimited Free Coffee on site and opportunity to work around people with passion for coffee!Hourly Pay Rate: Up to $26 per hour. This is a full time position.Company relocation benefits

will not

be provided for this position. To be considered, you must reside in

or

within commutingdistance to Renton, WA.MCSG. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

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