Goodwill - Reynoldsburg, OH, US

Case Manager, WFD_new

Date Posted: 2024-06-25

Job description

Goodwill's Mission: Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.

JOB DESCRIPTION

Job Title: Case Manager

Department: WFD

Reports To: Program Manager, Workforce Development; Team Lead, Workforce Development

Positions SupervisedNone

Pay Grade S-6

Employment Class Professional Hourly - Non-Exempt

EEO Class 2-Professionals

Authorized Driver Yes

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

Summary

Assists individuals with disabilities and other barriers to obtain and maintain employment by planning, implementing, and monitoring the progress of customers in programs and services. Coordinates services for program customers as needed and provides social service referrals to community partners.

Essential Job Functions

Determine suitability and eligibility of interested candidates.
Complete program eligibility and intake procedures.
Write Individual Plans of Employment and complete monthly update reports for referring counselors.
Act as a liaison between referring counselor/other agencies, customers, their supports, and other pertinent staff.
Meet with customers to ensure progression through programs and services, ensuring that they are meeting goals.
Attend and participate in interdisciplinary team meetings.
Make recommendations concerning individual customers to referral sources, as needed.
Record case notes on customer interactions and progress, and monthly staffing meetings into the Goodtrak Database and other funder databases as needed.
Assist with outreach and recruitment of customers.

Ancillary Job Functions

Conduct orientations for new customers and their supports.
Enter new customers into Goodtrak database, and update records, as needed.
Report recommendations to other team members and obtain feedback.
Establish relationships with customers and their supports to ensure progress through programs and services.
Perform other related duties as assigned.

Education and Experience - An equivalent combination of education, training and experience will be considered.

Four-year college degree in business, social work, human services, public administration, human resources, communications or related field, or six years comparable work experience in lieu of degree.
Clinical training and/or case management experience in the vocational rehabilitation field is preferred.
License and/or certification related to counseling or social work is helpful, but not required.
Must maintain current CPR and First Aid certification.
Must have valid OH driver's license and personal car insurance.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

Must have exemplary personal communication abilities to work with customers and their supports in a genuine and empathetic manner.
Must have excellent time management skills to prioritize a wide variety of duties concerning customers in programs and services.
Must be able to problem solve in cases involving customer concerns and behavioral issues.
Must have adequate computer skills to enter reports and case notes in the Goodtrak system.

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

Exposed to moderate noise levels in a typical office environment.
Speaking on the telephone with coworkers, customers, and referring counselors.

Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Light sedentary office work, such as typing, speaking on the phone, and using a computer to enter data.
Must be able to sit, stand and/or walk for extended periods of time.
Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
Be able to occasionally lift up to 15 pounds.
Be able to travel as needed.
Regular attendance is a necessary and essential function.

Employee Acknowledgement

I understand that:

This job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
I have read and understand this job description.

Employee: Date:

At Goodwill, we'll help you reach your potential while you help others reach theirs. Want to enjoy coming to work? So do we!

Our full-time benefits include:

Promotion and Growth Opportunities

Company paid life and long-term disability insurance

Health, Dental and Vision insurance the 1st of the month after 30 days
Voluntary life, short-term disability, accident, and critical illness
Paid time off
Retirement plan
Employee Discount at all Goodwill Columbus Stores

Goodwill Columbus is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For more information, we invite you to visit our website at www.goodwillcolumbus.org

Other details

Job Family Workforce Development
Pay Type Hourly

Apply Now

2024-07-27

Case Manager, WFD_new, Goodwill, Reynoldsburg, OH

Case Manager, WFD_new

Job description