Customer Service Specialist, GTT, LLC, Columbus, OH
GTT, LLC -
Columbus, OH,
US
Customer Service Specialist
Date Posted: 2024-06-24
Job description
Customer Service Specialist
Job Description:
Duties and Responsibilities:
ACCOUNTABILITY:
ADDITIONAL QUALIFICATIONS:
Benefits:
About The Company:
#LI-DNP
#gttnonit
#24-07769
- Contract Duration 12+ months
- Pay rate up to $24.46/hr
Job Description:
- The US Planning Center (USPC) is comprised of US Production Planning, Export Customer Operations, and Global Master Data functions.
- The Export Customer Operations team is responsible for developing and executing replenishment plans that ensure the highest level of internal and external customer service with the least cost to the operation.
- The Export Customer Operations team is responsible for controlling the flow of communication, replenishment schedules, and documentation for nutritional products and medical devices from North American manufacturing sources.
- The Senior Supply Chain Specialist serves as the primary supply chain liaison with customers to ensure on-time delivery of products to meet market demand along with timely delivery of accurate documentation required to meet the import regulations of Client affiliates and Client's direct customers.
Duties and Responsibilities:
- Manage the shipment of products from manufacturing and distribution locations in the Americas to Client affiliates and direct Client customers worldwide
- Allocate product to ensure maximum container utilization and minimize transportation costs
- Ensure prompt, accurate, and efficient handling of communications concerning shipments and any other relevant aspect of the business
- Monitor key performance indicators for responsible areas, perform root cause analysis, and develop and implement corrective action plans to improve levels of performance
- Maintain the master arrivals schedule (MAS) to ensure replenishments are meeting market demand and safety stock targets
- Identify continuous improvement initiatives to improve the overall effectiveness of the supply chain, increase customer service, and reduce operating costs
- Maintain customer and shipping requirements including system parameters, policies, and procedures
- Develop and maintain effective working relationships with all internal and external supply chain partners
- Act as a customer representative in the Client supply chain
ACCOUNTABILITY:
- The Customer Service Specialist must possess a good understanding of the logistics role in the Client supply chain
- This position must be able to make decisions regarding the distribution of products to ensure cost-effective transportation and timely delivery of products.
- The position requires the ability to proactively identify and communicate issues affecting on-time delivery of products to the market.
- The Customer Service Specialist is expected to resolve day-to-day customer service-related issues with support as needed.
ADDITIONAL QUALIFICATIONS:
- Bachelor's degree preferred: Logistics Management, Supply Chain Management, Business Administration
- 1-2 years of total experience in two or more of the following areas: customer service, international supply chain operations, transportation management, project management, planning
- Must possess excellent organizational and follow-up skills coupled with a high sense of urgency.
- Must be a demonstrated team player and can work in a global environment
- Excellent written and oral communication skills are required to facilitate information flow across internal and external supply chain customers
- Negotiation and conflict resolution skills are recommended to ensure timely and cost-effective solutions to issues impacting the supply chain including internal and external customers
- Innovative skills and initiative are required to identify business process improvements
- Must possess a good understanding of DRP and planning systems
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About The Company:
- Our client is a globally diversified healthcare company with a central purpose of helping people live their healthiest possible lives. They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets. Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies. They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.
- If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees who have written positive reviews on Glassdoor and Indeed.
#LI-DNP
#gttnonit
#24-07769