IT Services Desk Assistant, Shepherd University, Shepherdstown, WV
Shepherd University -
Shepherdstown, WV,
US
IT Services Desk Assistant
Date Posted: 2024-06-24
Job description
Position Details
Position Information
Posting Number
Stu102P
Working Title
IT Services Desk Assistant
FLSA
Student Pay Level
B
Advertised Pay Rate
Position Status
FWS/REG
Department
Student Emp Information Technology Services
Job Summary/Basic Function
This position is at the IT Services Desk Duties:
- Answering phone calls and assisting the caller
- Assisting walk-up users Helping the full-time and part-time staff
- Troubleshooting hardware, software and network issues
- Running malicious software detection programs (viruses, malware)
- Installing OS updates
- Assisting users with retrieving/changing account information
This can be a stressful area at times, but is a good learning environment for those wanting to work in the computer or customer service fields.
Minimum Qualifications
- Able to grasp new skills and concepts quickly.
- Ability to work alone some times, but must be able to communicate well with team members
- Self motivated
- Ability to effectively handle users under much stress
- Must be enrolled fall/spring 2024-2025
Preferred Qualifications
- Federal Work Study Eligible students preferred.
Posting Date
06/20/2024
Close Date
11/01/2025
Special Instructions Summary
Job Duties
Position Information
Posting Number
Stu102P
Working Title
IT Services Desk Assistant
FLSA
Student Pay Level
B
Advertised Pay Rate
Position Status
FWS/REG
Department
Student Emp Information Technology Services
Job Summary/Basic Function
This position is at the IT Services Desk Duties:
- Answering phone calls and assisting the caller
- Assisting walk-up users Helping the full-time and part-time staff
- Troubleshooting hardware, software and network issues
- Running malicious software detection programs (viruses, malware)
- Installing OS updates
- Assisting users with retrieving/changing account information
This can be a stressful area at times, but is a good learning environment for those wanting to work in the computer or customer service fields.
Minimum Qualifications
- Able to grasp new skills and concepts quickly.
- Ability to work alone some times, but must be able to communicate well with team members
- Self motivated
- Ability to effectively handle users under much stress
- Must be enrolled fall/spring 2024-2025
Preferred Qualifications
- Federal Work Study Eligible students preferred.
Posting Date
06/20/2024
Close Date
11/01/2025
Special Instructions Summary
Job Duties