Role: Data Center Technician / Data Center Support Lead

Location: Ashburn, VA / Reston, VA

Responsibilities:

• Configuration: Configuring network devices such as switches and routers to optimize performance, security, and reliability.
• Troubleshooting: Diagnosing and resolving Layer 2 network issues, including connectivity problems, network latency, and packet loss.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve complex network issues.
• Teamwork: Demonstrated ability to work collaboratively in a team environment, as well as independently with minimal supervision.
• Education: Bachelors degree in computer science, Information Technology, or a related field is a plus, relevant certifications (e.g., CCNA, CCNP, JNCIA) may be substituted for formal education.
• Experience: Previous experience in network engineering roles, with a Layer 2 networking technologies. Familiarity with Cisco, Juniper, or other networking hardware vendors is preferred.

Task:

• Installation, decommission, & maintenance of Data Center Network and Compute/Server equipment (ex. Storage, PDUs, SAN, and NAS).
• Execute installations in accordance with server elevation diagrams and patching matrices.
• Build and deploy Server cabinets within DCIT standard.
• Troubleshooting of devices in the Data Center that require physical connectivity.
• Inventorying of Data Center devices - IT Asset Management, (ITAM).
• Capture device information such as asset tag, serial numbers, and MAC addresses.
• Maintain proper cable management techniques, and power redundancy standards as required by the customer.
• Perform basic server troubleshooting - such as power and link light verification.
• Interface with customers, clients, and technical staff as required.
• Physically assist in moving and racking equipment as directed.
• Maintain a clean and safe work environment.
• Maintain client standards documentation as required.
• Act as a mentor to entry level Data Center I Technicians as required.

Qualifications / Skillset:

• At least 5 years of previous experience in an enterprise Data Center/Lab environment.
• Ability to use hand tools.
• OSHA/ESD awareness. Knowledge of safety practices in Data Center and Engineering Labs for lifting, use of ladders etc.
• Ability to perform the racking and patching of hardware and/or relocate existing devices to a new rack location.
• Ability to understand equipment monitoring trends in order to prevent outages
• Understanding the use case of different cabling Coaxial, Ethernet, and Fiber.
• Experience with Data Center hardware, (Compute, Network, SAN, and NAS), as well as internal componentry - Processors, Memory/RAM, Storage drives and Network cards.
• Thorough understanding of air flow, heat management, and power redundancy practices.
• Ability to read and comprehend rack elevations, patching matrices, network topologies without assistance.
• Ensures that assigned tasks are completed in a timely manner through independent planning, prioritization and time management.
• Perform miscellaneous physical tasks as required by clients.
• Perform miscellaneous reporting and monitoring tasks as assigned by DC Lead/client.

EEO: NeerInfo is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.