Receptionist, Greater Baltimore Medical Center Healthcare, Baltimore, MD
Greater Baltimore Medical Center Healthcare -
N/A
Baltimore, MD,
US
N/A
Receptionist
Date Posted: 2024-06-24
Job description
Under direct supervision and/or according to detailed instructions, policies and procedures, greets and receives visitors and Medical Center employees and refers same to appropriate staff members or department. Operates a multi-line telephone console and takes and relays messages. Education: High School Diploma Licensures/Certifications: Not Applicable Experience: Not Applicable Skills: Ability to type brief memos, letters and forms Skill in data analysis and interpretation
Principal Duties and Responsibilities: Greets visitors and GBMC employees to office. Determines nature of business and provides appropriate information, referring to appropriate staff members or department. Also directs deliveries of items to appropriate offices. Answers visitors' and employees' questions, based on knowledge of GBMC and department organization and policy, and notifies supervisor of difficult situations. Performs various related clerical duties including but not limited to: typing brief memos, letters, tables, and forms; filing; opening, distributing and/or collecting mail; photocopying; maintaining logs of items such as deliveries or routine information received in the office; posting transactions and information into computer and performing simple routine calculations (addition and subtraction) such as totaling items in columns on logs. Operates a multi-line telephone console to relay incoming, outgoing and intra-system calls. Provides approved information to callers and records and transmits messages. Maintains work area in a clean and orderly condition. Other duties as assigned.
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others' needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
Demonstrates honesty, integrity and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and manages time efficiently
COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.