Energy Assistance Program Manager, Exelon Services, Baltimore, MD
Exelon Services -
Baltimore, MD,
US
Energy Assistance Program Manager
Date Posted: 2024-06-24
Job description
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companiesAtlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
PRIMARY PURPOSE OF POSITION
This job is responsible for developing and implementing strategies for the management of limited income customer segment goals; identifying operational efficiencies to enhance the delivery of services available to limited income customers; and partnering with CEG Public Affairs and Federal Affairs Departments to affect public policy changes through regulatory, federal, state and local government, and community relations. This position may be required to work extended hours for coverage during storms or other energy delivery emergencies.
PRIMARY DUTIES AND ACCOUNTABILITIES
JOB SCOPE
MINIMUM QUALIFICATIONS
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companiesAtlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
PRIMARY PURPOSE OF POSITION
This job is responsible for developing and implementing strategies for the management of limited income customer segment goals; identifying operational efficiencies to enhance the delivery of services available to limited income customers; and partnering with CEG Public Affairs and Federal Affairs Departments to affect public policy changes through regulatory, federal, state and local government, and community relations. This position may be required to work extended hours for coverage during storms or other energy delivery emergencies.
PRIMARY DUTIES AND ACCOUNTABILITIES
- Develop complete understanding of the BGE limited income customer segment and recommends strategies for improvements. Gain internal support for proposed strategies and implements strategies. Attention to efficiency, processes and productivity to enhance the delivery of services available to the limited income customer segment.
- In close coordination with CEG Public Affairs and Federal Affairs, develop relationships with key influencers locally, state and at the federal level. Build and lead coalitions as necessary to achieve utility objectives.
- Work with internal and external subject matter experts and policy makers to identify timely, appropriate and economically feasible customer-related initiatives to drive support to this customer segment.
- In close coordination with CEG Public Affairs and Federal Affairs, recommend changes to regulation and legislation in support of business interests and strategies. Identify political challenges and opportunities to improve utility operations to the limited income customer and the overall company image and reputation.
- Drive limited income customer BGE policy decisions, including energy disconnects, discounts, and treatment of special needs cases, etc. Promote innovation, including new programs and initiatives such as basic service, usage reduction, conservation programs, etc.
- Develop and coordinate communication plans targeted to limited income customer segment and partners with CEG Corporate Communications as necessary.
JOB SCOPE
- This job reports to the VP Customer Operations and has limited supervision
- Key Performance Metrics 1. Increase external funding: Significant increases in state and federal funding will be required to help offset the rising costs of energy and increasing enrollment. Suggested target is to go from $45 million to $50/55/60 million the next three years. 2. Increase outreach and enrollment: Specific targets will be set such as 50/60/70,000 over the next three years to increase the number of limited income customers receiving assistance. 3. Increase CAMP (Customer Assistance Maintenance Program) Enrollment: Change customer behavior to drive improved payment activity and increase CAMP enrollment to 15/20/25,000 over the next three years. 4. Enhanced innovation: Fully develop a basic service offering to be reviewed with the PSC for piloting and other innovative activity to the customer segment. 5. Reduce utility write-offs: shared objective with Finance and Customer Accounts.
MINIMUM QUALIFICATIONS
- Bachelor's Degree in a discipline such as Government Relations, Political Science, Public Policy/Planning, Business, Public Administration, Social Services or Communications and 7-10 years of leadership experience in public affairs, public/community relations. In lieu of a degree, 9-12 years' combination of formal education, training and experience may also be considered.
- Understanding of political, legislative and regulatory processes in Maryland.
- Understanding of the issues surrounding poverty in Maryland.
- Working knowledge of all Microsoft Office software.
- Proven ability as a change agent.
- Demonstrated ability to communicate effectively, including the development of communications strategies for any audience and ability to address groups.
- Demonstrated ability to develop, cultivate and network social and business contacts in the community and political arena.
- Demonstrated ability to work independently.
- Demonstrated ability to manage projects effectively and to manage consultant and/or direct personnel.
- Availability to work extended hours for coverage during storms or other energy delivery emergencies.
- Valid driver's license and ability to meet Company driving standards.
- High energy
- Change management skills/Conflict management
- Communication skills
- Able to deal with ambiguity
- Strong business acumen
- Negotiation skills
- Interpersonal and political savvy
- Project management skills
- Public policy knowledge
- Teamwork/Collaboration/Informing
- Strategic planning/Drive for results
- Leadership skills