Help Desk Support Specialist I, The MIL Corporation, Washington, DC
The MIL Corporation -
Washington, DC,
US
Help Desk Support Specialist I
Date Posted: 2024-06-26
Job description
The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations. This position currently requires a hybrid schedule, with 2 days of remote work and 2 days on-site (Saturday and Sunday, 12 hours each day). Schedule is subject to change based on company/contract requirements. Responsibilities Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications Assist all users with any logged IT-related incident when called upon Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible Accurately record, update and document requests using the IT service desk system Install and configure new IT equipment Resolve incidents and upgrade different types of software and hardware Resolve incidents with printers, copiers and scanners Maintain ...Support Specialist, Help Desk, Support, Specialist, Help, Service Desk