Front Desk Supervisor | Canopy by Hilton the Wharf, Concord Hospitality Enterprises Company, Washington, DC
Concord Hospitality Enterprises Company -
Washington, DC,
US
Front Desk Supervisor | Canopy by Hilton the Wharf
Date Posted: 2024-06-26
Job description
Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handles special requests. Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/ LT d...Front Desk, Supervisor