**Req ID:** 31656

**Summary**

**Deskside Engineer**

**Washington, DC**

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

The **Deskside Engineer** will be the technical support for customers and their networked computers and peripherals for a contract supporting the Department of Transportation.

**Responsibilities**

+ Provide Tier 2 deskside end-user support including imaging, deployment, asset management, and Windows 10 with strong user interaction skills.

+ Provide technical support for workstations/laptops/tablets, printers, mobile devices, and office infrastructure.

+ Available to be on site as essential personnel and work around academic calendar and support cycles.

+ Support client network connectivity through wireless, wired, guest, DMZ, and mobile networks with NAC policies.

+ Provide support for faculty/staff and students with software applications, backup, and anti-virus technologies, including academic and educational suites of software, including engineering and simulation programs.

+ Responsible for providing desk-side support to end users for complex issues regarding response and resolution.

+ Act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.

+ Troubleshoot complex issues that were unable to be remediated by junior and mid-level engineers.

+ Update the status of queued service requests with the IT service management system.

+ Work with Active Directory for user and computer management for GPO, MFA, password management, etc.

+ Diagnose hardware/software problems and escalate to a higher tier with proper troubleshooting and notes.

+ The candidate should have an eye for detail and the ability to multi-task, organize priorities, and work in a systematic style following Standard Operating Procedures (SOPs) and guides.

+ Provide world-class customer service and technical support via phone, in-person, and/or other communication mediums.

+ Basic understanding of networking protocols ICMP, DNS, WINS, DHCP, VPN, TCP/IP.

+ Experience with imaging, backup, anti-virus, anti-spam, and spyware technologies.

+ Desire to keep up-to-date with changing and emerging technologies.

+ Superior organizational skills with strong attention to detail.

+ Other duties as assigned.

**Qualifications**

+ BS degree and 4+ years of experience in field support OR

+ High school diploma and 10+ years of experience in field support

+ Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom

+ HDI Technical Support Professional required within 6 months of employment

+ Background check required and the ability to obtain a Public Trust

**Knowledge, Skills, and Abilities**

+ Ability to work independently and yet be effective within a team setting.

+ Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment.

+ Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.

+ Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.

+ Excellent skills in Microsoft Word, Excel, and other Office applications.

+ Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.

+ Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.

+ Previous customer service experience strongly desired.

+ Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.

**How** **youll** **grow**

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

**Benefits**

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

**Chenega MIOSs culture**

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

**Corporate citizenship**

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenegas impact on the world.

Chenega MIOS News-

**Tips from your Talent Acquisition team**

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor -

LinkedIn -

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#Chenega Agile Real Time Solutions, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program