Senior Knowledge Analyst - Loyalty & Subscription Program Strategy, Boston Consulting Group, Washington, DC
Senior Knowledge Analyst - Loyalty & Subscription Program Strategy
Job description
WHAT YOU'LL DO
BCG's Loyalty & Subscriptions business is scaling rapidly. And, we're now looking to add a key role to help accelerate the next level of growth. As a Senior Knowledge Analyst, you will work with BCG consulting teams to deliver high-impact analyses that inform Loyalty program design and optimization. Furthermore, you'll work closely with topic leadership to enable business development and client delivery excellence through definition of Loyalty best practices, methods, and tooling.This role is ideal for an individual with strong analytical and insight skills. You'll need to demonstrate an entrepreneurial flair, identifying gaps in our analytical toolkit and consulting arsenal. And, you should be great network builder, building your personal brand and reputation to drive demand for your Loyalty expertise offers across BCG's global teams.
As a Loyalty & Subscriptions expert, you will augment consulting teams on casework and proposals. You'll conduct in-depth analyses of client Loyalty & Subscription programs to identify opportunities to drive loyalty, engagement, and lifetime value - bringing strong ROI analysis and business case skills define the size of the prize. And, you'll play a fundamental role In productizing consulting playbooks and analytical methods to enable at scale delivery across BCG.
YOU'RE GOOD AT
- Collaborating with consumer Insights, marketing, sales, and product teams to design and implement loyalty initiatives
- Conducting comprehensive customer and commercial analysis to assess loyalty performance - including customer engagement, and financial impact
- Researching emerging innovations Impacting customer loyalty and engagement
- Developing loyalty program strategies to improve customer retention, engagement, and lifetime value
- Developing the ROI model and business case for loyalty program Improvements
- Managing currency or a loyalty P&L
- Preparing and presenting leadership reports on the performance of loyalty programs, including insights and recommendations for improvement
- Supporting Loyalty partnerships negotiations and management
- Nice to have: multi-partner experience, especially points conversions.
- Working creatively and analytically in a time-limited, problem-solving environment
- Flexibility and bring a curious and creative mindset, open for new things and able to propose innovative ideas
- Ability to navigate complexity and ambiguity
YOU BRING (EXPERIENCE & QUALIFICATIONS)
2+ years of consulting experience in Loyalty Program planning & strategy required; candidates with consulting experience strongly preferred
In lieu of consulting experience, 3+ years minimum industry experience required; 4-6+ years of industry experience strongly preferred
Bachelor's Degree required (advanced degree preferred)
- Strong financial analysis, ROI modelling and business case development skills (in context of Loyalty Programs)
Fluency in English
Strong business acumen and problem-solving capabilities
Strong written and verbal communication skills
YOU'LL WORK WITH
As a Senior Knowledge Analyst, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of knowledge positions that allow us to pursue exciting, innovative knowledge careers.ADDITIONAL INFORMATION
The Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight.
BCG's Knowledge Team members are staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information. KT members also support the PAs business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients.
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCGs Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees and their eligible family members.* Thats zero dollars in premiums taken from employee paychecks.
All of our plans provide best in class coverage:
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis
*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
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