Customer Care Specialist- Dayton, Girl Scouts of Western Ohio, Dayton, OH
Girl Scouts of Western Ohio -
Dayton, OH,
US
Customer Care Specialist- Dayton
Date Posted: 2024-06-23
Job description
Description
Customer Care Specialist
Dayton, OH
Girl Scouts of Western Ohio is shaping the future of girl leadership! Our core strengths are rooted in our agile teams, our innovation and our belief that learning never stops. Joining Girl Scouts means you will be part of an inclusive team-centric organization where the girls and communities we serve are our top priority. Working at Girl Scouts of Western Ohio allows you to build a meaningful career while you grow personally and professionally! If you would like to empower girls to make the world a better place - you belong at Girl Scouts! Join the movement!
ESSENTIAL FUNCTIONS
This is a full-time position. The days of work are primarily Monday through Friday, 8:30 am to 5:30 pm. Hours of work will vary, depending on support required by service units and the time of year.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Must possess a valid state driver's license and functioning vehicle for work within the Girl Scouts of Western Ohio region. Successful completion of fingerprinting and a criminal background check as required by Ohio law. Commitment to making a difference in girls' lives as expressed in the Ends statements; mission and goals for girls, as noted in the Board Policy Manual.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to fingers, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
BENEFITS
We value our employees' time and efforts. Our commitment to your success is enhanced by a compensation of $16.25/hr and a generous benefits package.
PERKS
Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
Diversity, Equity, Inclusion, and Belonging (DEIB)
We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.
Pay Range
$16.25 Hourly to $16.25 Hourly
Customer Care Specialist
Dayton, OH
Girl Scouts of Western Ohio is shaping the future of girl leadership! Our core strengths are rooted in our agile teams, our innovation and our belief that learning never stops. Joining Girl Scouts means you will be part of an inclusive team-centric organization where the girls and communities we serve are our top priority. Working at Girl Scouts of Western Ohio allows you to build a meaningful career while you grow personally and professionally! If you would like to empower girls to make the world a better place - you belong at Girl Scouts! Join the movement!
ESSENTIAL FUNCTIONS
- Provide quality customer service, managing and responding professionally to all inquiries, including email, walk-in, and phone customers.
- Provide telephone support on the customer care help desk.
- Answer inquiries by clarifying desired information, researching, locating, and delivering findings.
- Maintain documentation by entering information accurately and quickly.
- Enhance the organization's reputation and brand identity by providing a positive customer experience for all those contacted by email, phone, or in person.
- Providing support to business services staff
- Maintaining a customer-centric environment in public areas of council facilities.
- High school diploma or GED equivalent with a minimum of one year experience in general office practices.
- Call center experience highly preferred.
- Exceptional customer service skills.
- Excellent verbal and written communication skills.
- Excellent technical computer skills in Microsoft Office with intermediate knowledge of Word and Excel and/or introductory knowledge of Publisher desirable.
- Knowledge of Outlook and social networking.
- Ability to assist internal and external customers by researching and providing information and responding to requests promptly.
- Ability to organize materials and equipment for easy access for all audiences.
- Ability to analyze information to determine its priority and handle it appropriately.
- Valid state driver's license and functioning vehicle for work within the Girl Scouts of Western Ohio region.
This is a full-time position. The days of work are primarily Monday through Friday, 8:30 am to 5:30 pm. Hours of work will vary, depending on support required by service units and the time of year.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Must possess a valid state driver's license and functioning vehicle for work within the Girl Scouts of Western Ohio region. Successful completion of fingerprinting and a criminal background check as required by Ohio law. Commitment to making a difference in girls' lives as expressed in the Ends statements; mission and goals for girls, as noted in the Board Policy Manual.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to fingers, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
BENEFITS
We value our employees' time and efforts. Our commitment to your success is enhanced by a compensation of $16.25/hr and a generous benefits package.
PERKS
- Ability to build your skills and grow your career
- Supportive environment for learning and development.
- Flexibility for work/life balance
- Opportunity for hybrid teleworking arrangement after 90 days
- Medical, dental, vision, accident, life insurance, and more!
- 401K- 100% match up to 5% of salary
- 1 week off between Christmas and New Years
- 12 days PTO
- 6 days sick time
- A high-achieving and fun team
- Casual dress code
Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
Diversity, Equity, Inclusion, and Belonging (DEIB)
We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.
Pay Range
$16.25 Hourly to $16.25 Hourly