With a focus on delivering remarkable customer experiences and superior construction quality, our client specializes in luxury renovations ranging from primary suites and kitchens to whole-house and condo remodels. They have a tradition of excellence for over 35 years and are currently hiring for a Production Manager in McLean, VA. The ideal candidate is a process-driven remodeling professional with superb communication skills who embodies integrity, professionalism and client satisfaction.

Summary: The Customer Service Production Manager (CS PDM) for is accountable for managing all aspects of a customer service team that are responsible for residential handyman jobs, small projects, and warranty work ranging from $1k-$150k. This entails overseeing a customer service team comprised of managers, technicians, and other field personnel. This person is responsible for ensuring that the CS team maintains a strong relationship with its clients and other production teams. The ideal candidate must have solid construction experience, be a leader, very well organized, an excellent communicator and equally adept with computers and a hammer.

Roles and Responsibilities:

• Accountable for all aspects of Sales and Profits of Customer Service team
• Management and proper preparation and submission of customer service work order to clients
• Drive
• Manage / Oversees all aspects of Customer Service Production
• Lead root-cause analysis / ability to problem solve construction issues as they arise
• Schedule, organize, and execute service work collaboratively with Customer Service team, subcontractors, and vendors
• Oversight and coordination of all warranty work and communication between teams
• Assist with the management of trades
• Ultimate accountability for jobsite safety, cleanliness, security, and protection from damage during construction
• Manage CS project schedules
• Accountable for Customer Satisfaction - Excellent client and company project communication at all stages of work
• Lead and manage the customer service team in order to create an environment of accountability. and Accountable for Team
• Manage and schedule in-house labor
• Oversee CS administrative and accounting issues including, client updates, sub/vendor payment approvals, client invoices and collections, project budgets/work orders/change orders
• Lead all CS team member training initiatives

Supervisory Responsibilities:

• Production Manager responsible for:
• Supervision, training, and development of Customer Service team members
• Maintaining company culture within the CS team
• Managing and overseeing all aspects of CS projects
• Direct Reports: Customer Service Managers

Preferred Requirements:

• An expert at residential construction with a minimum of 5-10 years experience in field operations
• 3+ years experience supervising construction scopes of work
• Experience in managing, training, and developing people
• Excellent communication with employees, clients, vendors, and subcontractors
• Working knowledge of all remodeling trade installation requirements and techniques
• Working knowledge of OSHA safety regulations, Construction Quality Control, First Aid and CPR
• Ability to manage multiple tasks and adapt to changing priorities, experienced and creative problem solver
• Proficient in MS Office (Excel, Word, PowerPoint)

Schedule: Monday through Friday, 7am to 4pm with occasional work on the weekends.

Benefits:

• Company Vehicle after 3 months of employment (pending motor vehicle record review)
• Potential for Project and Team bonuses
• Health, Dental, Vision, Short-Term and Long-Term Disability Insurance
• Company Paid Life Insurance Plan
• 401k with Company Match
• Employee Discretionary Fund
• Generous Paid Time Off Program
• Training and Development Budget
• Tool Purchase Program