Participates in planning, implementation, management and evaluation of Clinical Laboratory Support Services activities in the Division of Laboratory Medicine in accordance with accepted national standards and administrative policies. Manager helps oversee and support registration of patients and specimens from various outside referrals. Manager oversees the processing of specimens and overall pre-analytic quality of specimens. Manager will oversee equipment to process specimens, which could include centrifuges and automation equipment, including helping maintain equipment. Manager will follow up on specimen problems, add on testing, and rejection of specimens. This would include reaching out to end users, which may include physician, nurses and patients (or families). Manager may also interact and help oversee on-site reference lab processors, like Quest/Lab Corp.

Qualifications:
Minimum Education
Bachelor's Degree Medical Technology, Biology, Chemistry or Business administration (Required)

Minimum Work Experience
5 years Healthcare setting. (Required)

Functional Accountabilities
Budget and Financial Analysis

• Contributes to development and monitoring of operating and capital budgets

• Assists Director in evaluating performance reports and budget variances and developing action plans

• Implements actions to facilitate meeting budget requirements

• Finds ways to make improvements in day to day work for own team

• In collaboration with Director, hires, trains, develops and directs assigned staff to meet departmental objectives

• Provides timely coaching and performance feedback

• Deploys staff appropriately to meet business objectives

• Evidence of strong leadership skills and a successful track record of developing others through coaching, mentoring, motivating and training.

• Previous experience of managing a team of people in a team leader environment or as a project leader

• Proven people management skills - able to motivate and supervise a team

• Acts quickly in response to customer problems, takes ownership and sees them through to satisfactory conclusion

• Able to interact professionally and courteously with customers in a face to face situation

• Comfortable dealing with customers at all levels of seniority

• Demonstrable experience in a customer facing role

• Contributes fully to an effective team environment; demonstrates willingness to work cooperatively with others to achieve shared goals

• Able to demonstrate effective and successful contributions to team and/or cross-functional team objectives

• Demonstrates creativity and innovation in their work to benefit their customers/end users.

• Ability to analyze and solve problems with innovative, creative solutions

• Able to logically examine and interpret information from different sources to develop a course of action.

• Demonstrated analytical and problem solving skills