[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $61K per year / Health, dental & vision / PTO / 401K match - As a Customer Support Specialist you'll: Answer and triage incoming Support tickets, aiming for a team average Time to Resolution under 48 hours and First Response Time under 1 hour; Escalate urgent requests or technical issues for quick resolution; Assist new users on Provi by completing their account setup and responding to their questions with an eye for customer satisfaction; Work with Support Leadership to recognize usage trends and opportunities for more efficient customer service...Hiring Fast >>