Manager, Apartment Restorers LLC, Rockville, MD
Apartment Restorers LLC -
Rockville, MD,
US
Manager
Date Posted: 2024-06-22
Job description
Introduction When a multi-family property (apartment) has an emergency, such as a fire, flood, or noticeable mold growth, we assist the property managers, maintenance teams, and asset managers by getting those units back online so they continue to be rentable and so the residents of those units have a livable home. By providing great service, our customers experience peace of mind, knowing we will treat the situation with the utmost care and professionalism. Apartment Restorers was established in 2008 because our parent company, Apartment Turnovers (ATI) kept having requests for water, fire, and mold damage restoration. With our specialized trainings and certifications in water, fire, mold, and biohazard emergencies, in addition to the apartment turn service, both companies can now be a true partner to our property managers and asset managers through the entire life of the property. Our reputation in the industry is that we respond quickly, we do what we say, and we are honest and reliable. The core values that drive our culture are: Hard Work Eager To Help Resourceful Honest Do What You Say In addition to our core business of water, fire, and mold restoration, we also service our clients by increasing their property values through renovation of units (usually after a property ownership or management change) and standard maintenance teamwork duties such as dryer vent and duct cleanings, maintenance ticket management, and property improvements in the capital expenditures category. The Position The Operations Manager will report to the Managing Director, located at the Rockville headquarters. This is a leadership / management role with 10-20 direct reports who have 5-10 trucks plus 10-20 indirect reports. The Operations Manager would: Manage jobs and employees by creating an environment where people want to stay/thrive. Provide great quality and reliable services to our clients. Duties include: Account management Production Staff Management and Development Job management, estimating, and administration Client Satisfaction Safety Training The requirements for this role include demonstrated work experience with on-call responsibilities. To clarify, water, fire, and mold restoration issues at Apartment Restorers frequently require immediate response to a property-related emergency which can occur anytime day or night. We need someone with the work experience of being on-call to having responded day or night. We are looking for someone who has experienced handling some type of property emergency/property disaster such as fire, mold, and water damage OR has experience with property large-loss recovery. Apartment Restorers is in a growth focus phase. The company is well-positioned to respond to emergencies and then execute on the repair work needed. The Apartment Restoration business is first based upon the development of a relationship with key decision-makers. The true sale is made with that relationship development. Then when an emergency happens at any hour of the day or night, the key decision-maker is making their call to the relationship they trust to handle the emergency and make the problem go away . Current annual sales projections are for $14 Million with growth over the next five years to $20-30 Million. ARL has reached as much as $11.9 Million previously, confirming that the right focus on growth will drive more revenue. Company Culture Teamwork in progress / each one-teach one / learn and grow together Hard Work Eager To Help Resourceful Honest Do What You Say Our company Culture encourages and appreciates team members who believe that a day of solid work is a good day. We work as a team and everyone is eager and willing to help each other and the customer using whatever it takes to get the task completed. When faced with challenges we figure it out by asking questions, doing independent research and learning new skills to complete the job. Above all, we are honest. When we make a mistake we own it and learn from it. We do not pass the buck or hide. We do what we say we will do, when we say we ll do it. ARL s Competitive Advantage Diversified training of our service technicians ARL s service software ARL s dedication to Multifamily industry The Recruitment Process ARL has retained Boxwood to conduct a different kind of recruitment. We have selected Boxwood because we are believers in Boxwood s unique approach to candidate selection and qualification. While this process is different, we feel that it genuinely offers both candidates and the company the best opportunity to get to know each other at a deeper level than is typical with the conventional interview approach. Please click for a short video on the Boxwood Process. One you have viewed the video, Click here to apply Requirements for this Role: Valid US driver s license with a clean driving record No US citizenship is required but required to have valid work authorization in US Min 2 years of demonstrated experience managing at least 10 employees at multi-location worksites Demonstrated experience in handling property disaster ( fire, mold, water damage), property large loss recovery, and or project management within construction Demonstrated experience writing estimates preferably using estimating software Xactimate Restoration industry-related certifications preferred Detail-oriented self-starter with outstanding communication, organization, and people skills Strong planning and time management Excellent work ethic and quality improvement orientation Strong working knowledge of computers with proficiency in Microsoft Office Suite (Outlook, Word, Excel) Compensation for ARL s Operations Manager This is a performance/rewards role. Total compensation is base salary, on-call bonus plus performance bonus. Annual base salary range: $80K-$90K On-call bonus : up to $3k ($250/week if on-call; rotation basic) On Target performance bonus: up to $15K Total On Target Earnings Range: $95K-$108K The Operations Manager will be provided with: Company vehicle with a gas card Company phone Laptop Employee Benefits Summary Medical Insurance Simple IRA Retirement Plan Paid Time off (2 weeks during first 2 years of employment) Paid Holidays Click here for details to Employee Benefit Plan Priorities to be Accomplished within the First Six Months: Get to know ARL team, our industry and environment Deliverable: 1 page written summary of observations/suggestions for improvement Learn Servop system Job administration/ownership Perform basic tasks independently in Servop (creating and sending estimates, dispatching and assigning crews when on call, reviewing and flagging jobs pictures, work performed, material purchases, gross profit) Estimating software Xactimate Gain the ability and knowledge to create an estimate independently (from start to finish) for restoration work Client /Account ownership In-person introduction with each active client s point of contact in the assigned territory Restoration industry certifications Deliverable: Obtain at least 2 industry-related certifications (Fire, water, mold) Build your team Deliverable: recruit/hire 2 new qualified technicians to be part of your team Safety and skills crew meetings Unassisted execution of weekly crew meeting Employment Type: Full Time Years Experience: 1 - 3 years Salary: $80,000 - $90,000 Annual Bonus/Commission: Yes