Client Services Representative, URUS Group, Boonsboro, MD
URUS Group -
Boonsboro, MD,
US
Client Services Representative
Date Posted: 2024-06-29
Job description
Job Description
Position Purpose: Be an advocate for our client's needs and professionally represent Trans Ova Genetics. Consult our clients by providing sound advice and developing a service plan to best meet the needs of our client's operations. Partner with our external and internal clients to create an atmosphere of continual improvement.
Key Responsibilities:
Advocate
Physical Requirements/Working Conditions:
The position will generally be in an indoor office environment. Occasional travel may be required (<10%).
Other skills/experience:
Knowledge of the bovine industry and bovine reproduction highly desired.
Background and experience in the dairy or beef industry is preferred.
Proficiency with a computer including Excel, Power Point and Word are required.
High degree of professionalism.
Excellent communication, organization, and time management skills.
Ability to work with limited supervision.
Strong client focus in person, on the phone, and with electronic communication.
About Us
Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd's genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive "tools" available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies.
Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement.
TOG has deep roots in the industry through its origin within the URUS family of companies. URUS is a holding company with cooperative and private ownership and is positioned at the heart of the dairy and beef industry. Its family of companies include AgSource, Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS, with each having its own unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS Group has 26 operating companies in 15 countries and employs approximately 2,400 people.
Position Purpose: Be an advocate for our client's needs and professionally represent Trans Ova Genetics. Consult our clients by providing sound advice and developing a service plan to best meet the needs of our client's operations. Partner with our external and internal clients to create an atmosphere of continual improvement.
Key Responsibilities:
Advocate
- Respond to client requests within 24 hours.
- Understand individual client goals / needs in order to recommend the best product and service.
- Determine needed information required to meet client needs and effectively communicate information and coordinate resources to production teams.
- Effectively communicate results to clients within 24 hours.
- Work with clients to find win/win solutions to issues that may arise.
- Effectively communicate across teams to identify opportunities for improvement, implement better processes, and maintain an environment of accountability.
- Develop knowledge base and relationships with production teams to allow for sound advice, production adjustments, and success for our clients in meeting their goals.
- Assist with the collection of accounts receivable, customer service agreements, and organization of cattle/embryo/semen movements.
- Work with clients to make the necessary production adjustments needed to meet their production goals.
- Build relationships with external and internal clients that will facilitate an environment of trust, loyalty, and honest communication.
- Follow Trans Ova Genetics' policies and procedures.
- Maintain a professional image reflective of Trans Ova Genetics' values including, but not limited to appearance, dress, conversations and decision making.
- Other duties as assigned by supervisor.
Physical Requirements/Working Conditions:
The position will generally be in an indoor office environment. Occasional travel may be required (<10%).
Other skills/experience:
Knowledge of the bovine industry and bovine reproduction highly desired.
Background and experience in the dairy or beef industry is preferred.
Proficiency with a computer including Excel, Power Point and Word are required.
High degree of professionalism.
Excellent communication, organization, and time management skills.
Ability to work with limited supervision.
Strong client focus in person, on the phone, and with electronic communication.
About Us
Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd's genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive "tools" available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies.
Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement.
TOG has deep roots in the industry through its origin within the URUS family of companies. URUS is a holding company with cooperative and private ownership and is positioned at the heart of the dairy and beef industry. Its family of companies include AgSource, Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS, with each having its own unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS Group has 26 operating companies in 15 countries and employs approximately 2,400 people.