Experience Analyst, Navy Federal Credit Union, Vienna, VA
Navy Federal Credit Union -
Vienna, VA,
US
Experience Analyst
Date Posted: 2024-06-19
Job description
Overview
To take an advanced approach with research and discovery to develop a deeper appreciation of our members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.
Responsibilities
- Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members' needs
- Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members
- Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products
- Analyze and identify insights from the financial landscape including emerging trends in member needs to identify challenges and opportunities
- Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision
- Proactively identifies opportunities and potential improvements based on research & data insights
- Engages in product team decision making, being able to push back and propose initiatives based in data
- Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
- Package strategic and analytical insights into clear, concise and "executive-ready" presentations
- Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
- Know the key metrics to be measured and how to measure it
- Produce data-driven analysis to substantiate hypotheses
- Assist management with integrating user research and market analysis to into member strategy
- Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
- As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
- Perform other related duties as required
Qualifications
- Business acumen with ability to leverage expertise with credibility and impact
- Effective skill delivering effective presentations to groups of various sizes
- Experience analyzing user experience and cost, to size impact and opportunities
- Strong multi-tasking and the ability to meet deadlines
- Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
- Strong communication and collaborative skills
- Ability to develop and maintain strong relationships across the organization
- Exposure to working in an agile environment
Desired Qualifications
- Bachelor's degree in Business or related field
- Background in strategy, analytics, analysis or consulting
- Knowledge of credit union operations/processes and procedures
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.