Retail Supervisor | Luminis Health

Joining our team as the Retail Supervisor offers you the chance to lead a vibrant retail environment while making a meaningful impact in our hospital community. You will enjoy the opportunity to train and supervise volunteers, develop attractive sales displays, and ensure our gift shops provide excellent customer service. Your leadership will directly contribute to the satisfaction of our customers and the success of our hospital's retail operations.

Position Objective:

Responsible for the efficient and cost-effective management of the gift shops, including direct supervision and training of volunteers, with an emphasis on providing excellent customer service.

Essential Job Duties:

Supervision and Training

• Directly oversee daily activities in gift shops, ensuring effective communication among volunteers and staff.
• Ensure adequate staffing levels (volunteers and paid staff) for operational efficiency.
• Work with volunteer placement to recruit, train, and orient new volunteers.
• Troubleshoot and resolve issues involving volunteers and services.

Merchandising and Inventory Management

• Maintain attractive sales displays using stock rotation and merchandising strategies.
• Plan, design, and implement merchandise displays in all shops.
• Act as the primary buyer for gift shop merchandise, sourcing new vendors and negotiating competitive pricing.
• Receive, check, and track product deliveries in the POS system, resolving order issues as necessary.

Financial Management

• Determine pricing of merchandise with the goals of customer satisfaction and profit enhancement.
• Oversee cash handling and settlement procedures in all shops.
• Review and approve invoices for payment in a timely manner.

Operational Management

• Plan and manage the startup, stocking, and displays of gift shops.
• Schedule and supervise over sixty volunteers and staff members, ensuring proper cash handling, inventory control, and shop maintenance.
• Collaborate with hospital staff to ensure requested merchandise is available for sale, and monitor special requests.

Educational/Experience Requirements:

• High school diploma and good communication skills required.
• Word processing and computer skills desirable.
• Three years of office experience and one year of retail experience, preferably in a hospital gift shop.

Additional Information:

Working Conditions, Equipment, Physical Demands:

• There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
• Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

About Luminis Health:

Luminis Health, a newly integrated health system formed in 2019, serves residents of Anne Arundel County, Prince George s County, Calvert County, and Maryland s Eastern Shore. Comprised of Anne Arundel Medical Center (AAMC), Doctors Community Medical Center (DCMC), J. Kent McNew Family Medical Center, and Luminis Health Clinical Enterprise (LHCE), the health system includes 635 licensed beds, more than 6,400 employees, 1,800 medical staff and 1,300 volunteers. The new health system includes more entry points for coordinated care across the region, improved access to care close to home, enhanced quality and improved health outcomes. LHCE is comprised of multi-specialty practice groups, ambulatory sites and clinics, physician practices and clinical service lines.

Luminis Health is an Equal Opportunity Employer (EOE)