**Taproom General Manager**

* Full Time

* Posted 17 hours ago

Land-Grant Brewing Company

The mission of Land-Grant is to bring our Ohio community together by building customer connections through our passion toward the craft, quality, and creativity of our beers and experiences. We build those connections by taking the lead in creating an inclusive and welcoming craft beer culture.

Land-Grant is searching for a Taproom General Manager who will embody our core values of: Operate with Integrity, Perform with Pride, Cultivate the Community, Foster Creativity & Fun and Foster Creativity & Fun. This person must enjoy working in an exciting, fast-paced environment while managing resources, inventory, events, and operations. Leadership and communication skills will be essential for working with diverse personalities and addressing challenges.

We welcome people (and dogs) from all walks of life. Anyone, regardless of their race, creed, nation of origin, sexual orientation, gender identity or expression, disability status, veteran status, marital status, or age, has a home here: All Welcome. Love, progress, and acceptance will always have a seat at our bar.

**Taproom General Manager Responsibilities**

* Leadership

+ Setting a welcoming, appropriate, and professional tone for staff communication and dynamics; is informed and up-to-date on the Taproom and company offerings, products, services, policies, and events.

+ Maintaining a fun, inclusive, welcoming, and safe atmosphere for our Customers and Employees.

+ Sets the culture and the pace for the Taproom always looking for ways to improve.

+ Manages the day-to-day operations for both the Taproom and Beer Garden (loss prevention, culture, profitability).

* Relationship Management

+ Working well with diverse personalities of both our staff and customers.

+ Diffusing situations between customers or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.

+ Always looking to add elements of surprise and celebration to the Taproom culture (staff/customers) creates raving fans.

+ Working with internal partners: Marketing, Production, Operations, Quality, and Sales.

* Employee Development

+ Hiring, training, on-boarding and development of staff to promote excellent service, knowledge, efficiency, and growth.

+ Working with Taproom On-Shift managers to develop leadership and management skills.

+ Develop consistent processes (daily work / SOPs) and procedures for consistency within the team, shifts and the beer garden.

+ Ability to coach, observe, train, and hold the team accountable always holding to the core Land-Grant values.

+ Utilize weekly emails, slacks, or shift meetings so the whole team stays informed on Land-Grant updates, events, and beers holds a high value on communication and keeping the team informed.

+ Will develop a cadence and plan for staff 1:1s and team meetings (shift) to accomplish the best customer experience.

* Business Operations

+ Managing the business aspects of the taproom: maintaining licenses and certifications, negotiating and enforcing supplier contracts, taking inventory and reordering supplies, managing budgets, setting goals, and appearance/cleanliness of Taproom and Beer Garden.

+ Managing appropriate par-levels for Taproom inventories.

+ Creating effective schedules and quickly resolving conflicts to ensure the Taproom and carryout is appropriately staffed at all times.

+ Using training, creativity, and teamwork to drive and grow merchandise, to go beer, and overall taproom sales

+ Scheduling, monitoring, supervision, and documentation of preventive maintenance for Taproom equipment.

+ Enforcing quality and safety controls.

+ Knows the beer launch calendar to ensure pos is updated, staff is trained, and beer is stocked and ready to sell.

+ Works closely w/the LG Controller to establish and manage appropriate KPIs to deliver the current, month, quarter and annual plan.

+ Oversees the maintenance of both the Taproom and Beer Garden (furniture, equipment, etc.).

* Taproom & Beer Garden Ambience & Aesthetics

+ Managing and evaluating: Sound levels, TVs/Screens, Signage (Posters, Digital Boards, Table Tents, etc.)

+ Upkeep and cleanliness of the entire area(s) (paint, graffiti, broken stools, bathroom items, umbrellas, etc.)

+ Manages the Seasonal Strategy for customer engagement (reservations, activities, etc.).

* Reservation, Tour, and Event Management

* Works in coordination w/LG Events Manager, Community Manager and Marketing to execute programming needs.

* Manages Taproom communications, works with groups (smaller parties) and staffs weekly tours (Saturdays).

* Manage the coordination for all special events hosted at the Taproom while keeping a calendar of booked events.

* Coordinate (informs) with Marketing/Design to assist in the promotion and execution of these events.

**Position Requirements**

* Exceptional communication and interpersonal skills, including ability to resolve conflicts, assess customer and employee needs, and evaluate customer satisfaction.

* Hospitality management experience is preferred.

* Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training initiatives.

* Excellent computer skills and knowledge of POS operations.

* Willingness to work during peak hours, including nights, weekends, and holidays.

* Ability to walk, stand, and occasionally carry heavy items for long periods of time in a fast-paced environment.

* Must be able to safely lift and carry up to 50 pounds.

* TIPS certification required.

* Cicerone Certified Beer Server required within 90 days of hire.

**Full-Time Position Benefits**

* Medical/Dental Coverage

* Performance-based incentive plan

* Paid training and development

* Paid time off

* Land-Grant discounts (free beer!)

To apply for this job please visit .

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