We are looking for a Dispatch Operator who will be responsible for day to day dispatching of customers during electrical grid emergencies and appropriately handling any ISO directives as they relate to general operations in demand response arena. Dispatchers will have to interact with customers advising them on the potential for demand response events, as well as any current event in which customers may be a part of. Due to the shift work schedule Dispatchers will need to work with minimal oversight, exercising discretion and swift independent judgement pertaining to compliance with ISO rules and regulations.

This is position is located in Baltimore, MD and will be on a 5 person team doing shift work including weekends. There are two shifts 6AM-6PM and 6PM-6AM. Employees won't work more than three shifts in a row. Every month you get 9 days off in a row.

EXAMPLE:

Day Shift schedule: two Days work then three days off, two Days work then two days off, three Days work and nine days off in a row. Night Shift schedule would be next: two Nights work then three days off, two Nights work then two days off, three Nights work then off, etc.

Essential Duties and Responsibilities

Quick and successful dispatch of all Demand Response events in a moment s notice 24x7 in all markets in which company participates.

• Continual review of current ISO grid conditions to advise internal and external customers regarding specific market situations.
• Constantly monitor dispatch center email inbox and main dispatch phone for events.
• Troubleshoot CMS data loggers installed at customer sites.
• Maintain dispatch logs of DR events, customer issues, and act as a customer service-oriented desk either by immediately assisting the customer or escalating to the proper internal team.
• Monitor in real time customers in order to ensure compliance within the various markets participates in.
• Coordinate and schedule bids on behalf of customers to maximize potential revenue for the customer, as well as minimize exposure in various markets.
• Develop and maintain Dispatch Standard Operating Procedures for all regions and programs participates in.
• Attend bi-annual training to develop and maintain relevant knowledge and skills.
• Maintain in depth knowledge of the suite of products which span multiple regions nationwide.
• Take and successfully pass a dispatch certification test annually, prior to the start of the summer season.
• The company participates in programs where a fully staffed 24x7 desk is required, therefore The Dispatch & Meter Operator position requires shift work as part of seven-day, 24-hour operation.

Requirements

Bachelor's Degree in Science, Engineering, Technical or equivalent applicable experience.

• 1 2 years of related experience preferably in the energy industry, specifically within the demand response area.
• Ability to prioritize efficiently while multi-tasking, dealing with interruptions and working in a high paced energetic environment.
• Excellent computer skills with heavy proficiency in spreadsheet, database applications, and computer programming.
• Strong problem-solving, analytical, with the ability to think and work independently.
• Strong communication skills (written and verbal) and interpersonal relationship skills.
• Must be highly accurate, detail oriented, with high sense of urgency during dispatch periods.
• Self-Motivated, enthusiastic, and self-starting is a must in order to excel in this position.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen and speak clearly on telephone.

All applicants must be able to provide documentation that they are legally eligible to work in the United States for an extended period.

Benefits

Unique opportunity to work at a successful, growing company with a strong entrepreneurial spirit. We focus heavily on developing our employees and linking successes to our core values. Offers a great benefits package that includes medical, dental, vision, 401K, vacation, up to $10,000 per calendar year in tuition reimbursement, etc.