Assistant Front Office Manager, Omni Hotels & Resorts, Washington, DC
Omni Hotels & Resorts -
Washington, DC,
US
Assistant Front Office Manager
Date Posted: 2024-06-25
Job description
To ensure maximum operating efficiency by assisting the Director of Front Office with the oversight of operations relating to the Front Office. Resulting in high levels of guest satisfaction and associate development Responsibilities Ensure standards and a consistent level of guest satisfaction are met. Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff. Ensuring all needed reports and checklists are run and completed. Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standard. To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions. Control Parking Procedures and postings to guest accounts ensuring parking revenue. To appropriately protect confidential guest information and guest room key access according to Front Office SOP's. Be familiar with all hotel rat...Office Manager, Manager, Office, Assistant, Line Associate, Hotel, Business Services