Hively Landscapes, a prominent landscaping company in Dover, York County, PA, is a full-service contractor providing design, installation, and maintenance. They offer a professional work environment and excellent employee compensation and benefits. Their technology forward Company is always looking for motivated individuals who are interested in joining a team that is focused on delivering only the very best service and products to our customers.

Job Description:
As a part of the team, the Office Administrator role is first impression for clients, leads, business partners, and employees; playing a crucial role in ensuring the smooth and efficient operation of the office.

The role is responsible for supporting the Sales Team and Business Office operations. This includes managing administrative tasks and contributing to overall productivity of the workplace by utilizing highly organized, detailed-oriented skills.

Responsibilities:

Customer Service:

• Answer incoming calls in a professional and friendly manner.
• Provide information about our services and address customer inquiries.
• Interact with clients professionally, ensuring a positive customer experience.
• Collaborate with the team to ensure client satisfaction and timely issue resolution.

• Generate accurate and timely client invoices using designated software.
• Collaborate with the finance team to reconcile billing discrepancies.
• Communicate with clients regarding billing inquiries and resolve any concerns.
• Process deposits from various forms of payment
• Assist in collections process, maintaining appropriate documentation

• Efficiently process payroll for employees, ensuring accuracy and compliance.
• Remain updated on payroll regulations and contribute to compliance efforts.
• Employee On-Boarding and Personnel Record Maintenance
• Ensure DOT Compliance up to date with State regulations
• Manage Workers Comp and Unemployment processing and documentation

• Telephone Management
• Subcontractor compliance to meet insurance and HIC requirements
• Compliance and Policy Adherence - ensure adherence to company policies and procedures, assisting in maintaining compliance with relevant regulations.
• Event Coordination - assist in the planning and coordination of office events, meetings, and celebrations. Arrange catering, set up meeting rooms, and manage logistics for events.

• Payroll and Human Resource experience is preferred
• Previous experience in a similar role, preferably in a landscaping or service-oriented industry
• Proficiency in working with computer programs to manage data and digital communications. Systems used daily include Microsoft Office 365, Microsoft Teams, Excel, email management, proprietary business software
• Ability to multitask and enjoys a fast-paced work environment
• Detail oriented, organized, and motivated
• Works well with a team
• Excellent written and verbal communication skills
• Proactive and Organized individual
• Positive Attitude