Customer support specialist, Randstad, Columbus, OH
Randstad -
Columbus, OH,
US
Customer support specialist
Date Posted: 2024-06-16
Job description
We are a leading company in the financial services industry, dedicated to delivering exceptional customer service and support to our clients. Our team is comprised of talented and passionate individuals committed to excellence and innovation. We are looking for a dynamic Solutions Center Representative to join our team and help us maintain our high standards of customer satisfaction.
APPLY TODAY!
salary: $19 - $19.5 per hour
shift: First
work hours: 8 AM - 8 PM
education: Associate
Responsibilities
- Respond promptly and professionally to inquiries from investment professionals, plan sponsors and members via phone, email, and chat
- Identify and resolve customer issues, escalating more complex problems to appropriate departments when necessary
- Provide accurate information about our products and services
- Document customer interactions and maintain detailed records of inquiries, complaints, and feedback
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service received
- Associate or Bachelor in Finance or Business Administration
- 1+ year of work-related customer service experience
- Excellent problem solving, multi-tasking, analytical, and computer skills
- Verbal and written communication skills
- Ability to efficiently navigate and operate personal computer and all related claims/business software
Training Schedule: Monday-Friday, 10am-6:30pm EST (4 weeks)
POST Training: Monday-Friday, shifts between 8am-8pm EST (MUST have open availability)
Location: Training will be onsite, after training there will be an opportunity to change to a hybrid or remote schedule
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.