Patient Services Representative IDepartment: Clinical OperationsEmployment Type: Full TimeLocation: Beachwood OfficeReporting To: Christina CusanoDescriptionGreet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.Schedule:What you will be doing* Greet and check in patients in a friendly, courteous, and professional manner.* Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.* Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.* Prepares paperwork for patient visits.* Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.* Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.* Acts as a liaison between patients, guests, back office staff and providers.* Reconciles cash against daily charge and cash reports.* Schedule and confirm patient appointments as needed.* Create, distribute, and file new patient charts/medical records.* Perform clerical tasks such as copying, sorting, scanning, and faxing.* Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.* Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies* Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.* Perform any other duties as assignedWhat you knowRequired* High school diploma or GED* Strong verbal and written communication skillsDesire* Telephone operator or high call volume experience* Entry Level* BSM Consulting : New Employee Orientation* 1st Health Compliance Training (as required)What you will receive* Competitive wages* Robust benefit package including medical, dental, life and disability (short- and long-term) insurance* Generous paid time off (PTO) program* Seven (7) company paid holidays* 401(k) retirement plan with company match* An organization focused on People, Passion, Purpose and Progress* Inspirational culture