Bilingual Front Office / Customer Service Spanish, StaffMyAgency LLC, Chantilly, VA
StaffMyAgency LLC -
Chantilly, VA,
US
Bilingual Front Office / Customer Service Spanish
Date Posted: 2024-06-16
Job description
State Farm Agency, located in South Riding, VA, has an immediate opening for a Bilingual (Spanish/English) Front Office / Customer Service - Team Member. No insurance experience is required as we will train the right person with the right attitude.
The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
Responsibilities include but not limited to:
The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
Responsibilities include but not limited to:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Base Salary plus bonus
- Paid time off (vacation and personal/sick days)
- Simple IRA
- Valuable experience
- Growth potential/Opportunity for advancement within my office
- Must be willing to obtain Property and Casualty insurance license.
- Must be fluent in Spanish and English
- Strong phone contact handling skills and active listening.
- Comfortable with making outbound calls.
- Genuinely excited to help customers.
- Patient, empathetic, and passionately communicative; loves to talk.
- Ability to empathize with and advocate for clients when necessary.
- Strong Problem-solving skills
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.