Summary The Smithsonian Institution (SI) is the worlds largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the Business Intergration and Customer Success, Office of the Chief Information Officer (OCIO), Under Secretary for Finance and Administration/Chief Financial Officer. SI is a diverse museum and research complex dedicated to the increase and diffusion of knowledge. SI's information technology needs are provided by OCIO. Responsibilities The IT Program Manager is the Director of Business Integration and Customer Success, a division providing project management support, requirements development and technical communications services. In this position, you will: Serve as the Director of the Business Integration and Customer Success Program within OCIO and serve as an advisor to the CIO on the development of appropriate IT enterprise applications and technologies to support the Institution. Oversee the Technology Review Board function, which works with the units to evaluate the progress of each major Smithsonian IT project and assesses the quality of project deliverables. Its primary objectives are to improve the overall level of project success, system quality, and productivity and to ensure that risk is reduced to an acceptable level by completing assessments at key project milestones. Lead major enterprise application deployments and functionality championed and supported by OCIO such as Microsoft Office365 and ServiceNow and work collaboratively with Smithsonian units to ensure a smooth transition for enterprise technologies. Serve as the in-house point of contact for SI in the development of new enterprise technologies as well as all technologies requiring Technical Review Board review. Provide central, internal communication and coordination on matters of funding, training, contracts, networking tools, and pan-Institutional exchange of information regarding enterprise technology efforts. Prepare technical specifications, statements of work, task orders, requirements initiatives and other acquisition related documentation necessary to effectively obtain and manage contractor supported activities. Requirements Conditions of Employment Requires career/career-conditional status or eligibility. Males born after 12/31/59 must be registered with Selective Service. May be required to serve an 18 month supervisory probationary period. Maintain a Bank Account for Direct Deposit/Electronic Transfer Conditions of Employment Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. Qualifications Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-14 level in the Federal Service. For this position, specialized experience includes leading, implementing and managing IT full life cycle projects and enterprise application deployments for systems supporting more than one thousand users including first-time production implementation, and oversees Technology Review Board functions. In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships. Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Education There is no substitution for education at this level. Additional Information This position is not included in the bargaining unit. Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Office of Human Resources. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title; Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); Agency; and, Beginning and ending dates of appointment. Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.