Technical Operations Support Level 2, JobRialto, Baltimore, MD
JobRialto -
Baltimore, MD,
US
Technical Operations Support Level 2
Date Posted: 2024-06-15
Job description
Description:
Responsibilities Include:
Serve as a point of contact for Client's top revenue generating clients for operational issues across products and Ops functions.
Develop and enhance client relationships by providing exceptional levels of client service.
Expertly navigate the Client's organization, across divisions, to deliver timely and accurate issue resolution to complex, business critical issues which may include communication with senior stakeholders within Ops and the BU.
Strong product skills within Clearing Ops but product literate across other businesses
Can contribute independently to automation or enhancement initiatives
Be a change agent and drive the direction of the group strategically by improving the efficiency and control aspects of Clearing, Client service, Reconciliation and Control functions
Proactively explore solutions to close control gaps and ensure adherence to existing control framework; regular review and understanding of procedures, checklists and reports to ensure they are accurate and current
Is seen as collaborative across many infrastructure groups to drive solutions for their Clients.
Is trusted to participate in Client pitches with the Sales team
Visit Clients face to face with some frequency, with or without the Business Unit
Enhances process improvement ideas and implementation of automation opportunities for our Client business
Keep abreast of current and upcoming product and functional specific industry initiative related topics.
Be able to provide high-quality value-added insight to key clients.
Experience in the financial industry within Operations roles.
Excellent communication skills with subordinates, peers and senior stakeholders
Proven ability to work across Global departments to build credibility and strong relationships.
Understand and adapt to Regulatory and Industry change
Education: Bachelors Degree
Additional client information:
Responsibilities Include:
Serve as a point of contact for Client's top revenue generating clients for operational issues across products and Ops functions.
Develop and enhance client relationships by providing exceptional levels of client service.
Expertly navigate the Client's organization, across divisions, to deliver timely and accurate issue resolution to complex, business critical issues which may include communication with senior stakeholders within Ops and the BU.
Strong product skills within Clearing Ops but product literate across other businesses
Can contribute independently to automation or enhancement initiatives
Be a change agent and drive the direction of the group strategically by improving the efficiency and control aspects of Clearing, Client service, Reconciliation and Control functions
Proactively explore solutions to close control gaps and ensure adherence to existing control framework; regular review and understanding of procedures, checklists and reports to ensure they are accurate and current
Is seen as collaborative across many infrastructure groups to drive solutions for their Clients.
Is trusted to participate in Client pitches with the Sales team
Visit Clients face to face with some frequency, with or without the Business Unit
Enhances process improvement ideas and implementation of automation opportunities for our Client business
Keep abreast of current and upcoming product and functional specific industry initiative related topics.
Be able to provide high-quality value-added insight to key clients.
Experience in the financial industry within Operations roles.
Excellent communication skills with subordinates, peers and senior stakeholders
Proven ability to work across Global departments to build credibility and strong relationships.
Understand and adapt to Regulatory and Industry change
Education: Bachelors Degree
Additional client information: