General Manager, Golds Gym DC Metro Area, Washington, DC
Golds Gym DC Metro Area -
N/A
Washington, DC,
US
N/A
General Manager
Date Posted: 2024-06-14
Job description
Position Scope: The General Manager has overall responsibility for effectively managing all facets of a particular gym location, including but not limited to: hiring, training, development and overall gym execution. Responsible for delivering dues, revenue, and profit budgets while role-modeling the organization's values and culture.
Major Responsibilities:
Consistently delivers a clean, crisp, friendly member and team member experience
In charge of both the top and bottom lines of the P&L
Lead team to achieve total fitness experience for all members
Manage all facets of the business to include sales, fitness and gym operations
Oversee sales process and systems
Manage, monitor and evaluate the performance of all gym-related managers
Hire, train and schedule all gym-level staff
Delegate, monitor, and evaluate specifically assigned responsibilities of sales team
Provide and maintain the highest level of customer service through personal actions and development of staff
Facilitate and monitor company-wide initiatives
Provide effective decision making regarding customer service issues
Ensure facility is clean and operationally sound
Plan and promote special events for the gym, monthly, to drive member engagement, using corporate marketing as needed
Responsible for managing janitorial and office supplies, printing and forms and small equipment
Responsible for taking walk-in guests to deliver results in dues, meet expectations around personal production
Ensure compliance throughout the gym
Qualifications & Requirements:
Three years of related management experience
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance.
Strong sales and customer service skills with proven results
Bachelor's degree in business or related field preferred