EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

To apply: Please submit your application directly to the Mercatus Center's job posting here.

Overview:

The Office Assistant at the Institute for Humane Studies and Mercatus Center at George Mason University assists with efficiently administering an office environment for approximately 300 people at one main office in Arlington and a satellite location in Fairfax. The Office Assistant is responsible for front office activities (including reception), mail, office moves, and additional facilities functions as needed.

Primary Responsibilities:

• Provide above-and-beyond customer service to visitors and staff to create a welcoming and positive environment. Greet all guests, and direct them to their appropriate point of contact. Address their needs and answer their questions to the best of your ability, or find an answer if you don't know it. Treat guests with hospitality: offer them something to drink and a place for the coat/bag, direct them to the nearest restroom, and provide them with other information (such as wifi credentials) as needed. Communicate building needs to Lincoln Property staff, and coordinate building services for events such as HVAC and cleaning for after-hour events.
• Assist in answering every phone call during business hours, and direct the caller to the appropriate associate or associate's voicemail. If the appropriate contact can't be reached, go above and beyond to have someone talk to them or take a detailed message. Provide an update to any inquiries by the end of the day at the latest. Handle all calls respectfully and with emotional intelligence, and ensure that callers are treated like a customers and provided with excellent customer service.
• Receive, sort, and forward incoming mail and packages daily for Mercatus, IHS, and subtenants - shipments from conferences, marketing materials, gifts, checks, etc. - to ensure they go to the correct employee. Coordinate the pick-up and delivery of time-sensitive mail, including express mail.
• Assist with office moves, such as relocating desks, equipment, and furniture as needed. Set up offices for new employees before and after they arrive so that they have all of the supplies they need: file cabinets, access cards parking items, desks, furniture, etc. Schedule and coordinate inter-office moves with each employee.
• Assist in receiving and storing office supplies and materials. Maintain a full inventory and ensure that the office is fully stocked with all supplies. Manage the inventory to ensure that a reasonable number of items are ordered to fully supply the office, without superfluity.

• High School diploma or GED
• Polished professional with an outgoing attitude
• Team player
• Excellent written and verbal communication skills
• Proficiency in general office applications
• Familiarity and working knowledge of general office machines
• Ability to lift office products and supplies, up to 20 pounds

• Pay Type Hourly