#Dice
Job SummaryThe Quality Assurance Analyst will provide support to the program with internal audits designed to independently review the processes and outputs for technical enhancements and maintenance of the projects case management system, Eligibility Appeals Case Management System (EACMS).
Essential Duties and Responsibilities
Conduct internal audits for the Information Technology Quality Assurance program to ensure that policy, procedures, and requirements are being met. Specifically, these audits will focus on the projects technical enhancements and maintenance of the case management system.
Develop and maintain procedures for the technical team to perform duties that follow the CMS framework of policies, procedures, and templates.
Maintain Quality Assurance Plan for technical process reviews, audits, service standards and reporting.
Execute independent validation of technical processes, artifacts, and reporting of outputs.
Standardize the capture and reporting processes for technical issue identification, documentation, escalation and tracking related to QA activities, observations, and recommendations
Identify opportunities for process improvement and incorporate information security into the development process for maintenance, operations, and enhancement processes.
Analyze and develop routine and ad hoc quality reports on technical performance and research and suggest solutions to identified issues.
Analyze effectiveness of key initiatives and quality improvement efforts.
Perform other duties as assigned by management.
Education and Experience Requirements
Three (3) years of related experience with a Bachelor's degree; additional experience would be considered in lieu of degree
Solid Experience with Agile (SAFe) methodology and tools (such as JIRA, Confluence) would be required
Ability to work independently with minimal supervision required
Interviewing skills, to talk with individuals and groups
Listening skills, to understand what people say and to detect what they might be hesitant to say
Analytical and problem-solving skills, to critically evaluate the information gathered from multiple sources
Observational skills, to validate data obtained
Writing skills, to communicate information effectively to program management, product owners, and technical teams
Interpersonal skills, to help negotiate priorities
High degree of confidence and ability to influence others through strong communication skills
Experience with ISO implementation and/or auditing, Quality Management (TQM/QM) and/or Six Sigma desired; certification or demonstrated ability to implement audits, deliver training, and/or apply the tools of Six Sigma preferred
Certifications such as PMP and/or CAPM, helpful; Other PMI certifications considered
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
Track and ensure continuous use of and response to project quality metrics by each project team and component
Highly detail-oriented, organized, timely, and customer service-oriented
Ability to thrive in an environment of change and manage multiple tasks and responsibilities simultaneously
Additional Requirements as per Contract/Client: United States citizen or legal right to work in the United States without sponsorship
Essential Duties and Responsibilities: - Complete quality audits on assessments, screens, and other work products to improve outcomes and processes and to ensure adherence to policy and procedure and applicable state and federal regulations. - Organize and perform ad hoc quality-focused studies on assessments, screenings, and other work products to identify trends, develop recommendations, and guide quality improvement activities, operations decisions, and customer consultation. - Monitor decision-making and performance to ensure quality outcomes. Provides feedback to appropriate member(s) of management when concerns arise. - Develop and facilitate inter-rater reliability projects for clinical and quality staff. - Collect, audit, analyze, and report on company quality data to support quality projects and initiatives defined by the companys Quality Improvement Plan (QIP). - Develop, review, and edit comprehensive quality reports for internal and external customers, ensuring level of compliance with the QIP and contract requirements is communicated. - Coordinate quality projects by scheduling and leading quality focus meetings, creating and communicating meeting agendas, and communicating key discussion points and action items regularly to keep progress on-track. - In collaboration with the Quality Improvement Coordinator, develop electronic tools and resources for new and existing quality improvement projects and initiatives, including various presentations, training plans, forms, spreadsheets, informational handouts, etc. - Conduct regular quality training sessions with internal and external customers. - Assist with compliance research, documentation, resolution, and reporting. - Perform other duties, as necessary or assigned by the manager. Minimum Requirements: - Bachelor's degree with 3+ years of experience. - May have additional training or education in area of specialization. - Develop solutions to a variety of problems of moderate scope & complexity. - General application of concepts & principles. - Contribute to the completion of organizational projects & goals. - Frequent use and general knowledge of industry practices, techniques, and standards. - Apply knowledge and skills to complete a wide range of tasks. - Communicate on complex or sensitive issues or drafts such responses for supervisor or manager.
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