Service Desk Engineer, Infinite computer Solutions, Maryland Line, MD
Infinite computer Solutions -
Maryland Line, MD,
US
Service Desk Engineer
Date Posted: 2024-06-19
Job description
Job description
- Candidate needs to have at least 3-5 years of experience in handling incidents / requests over calls from US callers.
- Must have experience in performing L1 tasks in Active Directory such as Account unlock, Password resets, creating accounts, Distributions lists and security groups.
- Experience in installing Applications.
- knowledge on service desk functions
- Good customer service mindset and customer handling skills
- Documenting processes and maintaining service desk records.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.