Job Description

The job of Software Support Specialist - School Nutrition was established for the purpose/s of providing technical support to Food Service Managers; developing instructional materials and manuals; assisting personnel in diagnosing hardware and software problems; preparing Food Service end of month reports; maintaining files/records; and assisting in the evaluation and recommendation of departmental hardware/software.

This position works 12 months/240 days

Qualifications:

Strong communication skills (written and oral), strong working knowledge of computers and computer office programs. Customer service oriented, self-motivated, attention to detail, flexible and willing to do tasks not assigned to assist in the smooth functioning of the department. Maintain confidentiality.

Education: Community College and/or Vocational School degree desired or study in job related area.

Certificates/Licenses: None Specified

Technology qualifications: Strong back ground in computers to include the mechanics and functionality, as well as familiarity of software programs to include e-mail, Microsoft Office, student information systems, education/business systems, content management systems and remote access software. Background experience in software implementation, training/ general training is desired.

Job related experience within the specialized field is required.

Essential Functions:

• Oversee and maintain computer software programs for the School Nutrition Services Office and all school cafeterias sites.

• Oversee SNS home page, nutrition parent website, and parent on-line.

• General knowledge of social media and how to implement and support a social media strategy for the SNS program.

• Maintenance of Free and Reduced files from year to year, along with direct certification files from the State in a seamless fashion.

• Assists end users and trainers for the purpose of diagnosing hardware and software problems.

• Composes correspondence for the purpose of conveying information.

• Conducts training sessions for Food Service Managers and central office staff for the purpose of ensuring that software programs are operated effectively.

• Delivers and installs software/instructions to school Food Service Managers for the purpose of enhancing Food Service programs.

• Develops training materials (e.g. technology manuals, help sheets, etc.) for the purpose of providing computer training to school Food Service staff.

• In collaboration with Technology Services, evaluates and selects appropriate hardware and software for Food and Nutrition Services. Maintains records of instruction and assistance for the purpose of tracking the progress of staff.

• Orders office and computer materials for the purpose of maintaining adequate inventories of required supplies. Maintain technology inventory for entire Nutrition Service Department.

• Prepares copies of software and support documentation for the purpose of facilitating their distribution to end users.

• Prepares queries and reports (i.e. specialized reports such as financial reports, State reports) for the purpose of generating needed information and meeting regulatory requirements.

• Works with Technology Services to implement and support technology-based solutions for the SNS department.

• Communicate fairly and pleasantly with district personnel, students, and the community.

• Support the value of continuing education by attending meetings, classes, in-services and workshops as required by the School Nutrition Service Administration.

• Support the Mission Statement of the Alexandria City Public School District and the School Nutrition Service Department.

• Perform other duties as needed to accomplish department goals or as assigned by the Director to assist in the smooth functioning of the department.

Clearances:

• Criminal Justice Fingerprint/Background Clearance.
• Tuberculosis Skin Test.

Physical Requirements/Environmental Conditions:

• Light physical activity performing non-strenuous daily activities of administrative nature.

• Requires occasional physical exertion to manually move, lift (to 25+ lbs.), carry, pull or push heavy objects or materials.

• Requires stooping, bending and reaching.

• Must work in a moderate noise environment, with computers, printers, light and heavy traffic with various climate temperatures.

• Air contaminates such as dust fumes, and/or disagreeable odors.

WP