The Treatment and Learning Centers, Inc. (TLC) in Rockville, MD is seeking a Systems Support Specialist, a tech-savvy professional passionate about providing exceptional technical assistance and maintaining robust IT systems. Hours: 7:30am - 4:30pmApply now to join TLC's team!Key Responsibilities:Frontline technical support for hardware, software, and network issues via phone, email, in-person, and remote channelsSwift diagnosis and resolution of technical problems across various IT equipmentMaintenance of hardware, software, and user account management adhering to organizational policiesFacilitating system upgrades, backups, and data recovery planning for optimal performanceAid in software system development through troubleshooting and basic programming tasksDocumentation creation for independent issue resolution and conducting user training sessionsRemote support ensuring seamless IT access for users and officesCollaborating with IT and cybersecurity professionals on complex projectsRequirements for the IT Support Specialist:Proficiency in technical troubleshooting across hardware and software domainsExperience with user account management, Microsoft 365, SharePoint, and system maintenanceKnowledge of data backup strategies, security protocols, and antivirus solutionsStrong communication skills and ability to train users on IT systems and security practicesInventory management skills and collaboration capabilities with external vendors2-3 years of professional experience working in a user support roleAs a condition of employment, all new hires are required to have received at least the first dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine. New hires must receive any additional vaccine doses in the appropriate timeframes to be considered fully vaccinated and submit weekly test results until they are fully vaccinated. Requests for religious or medical exemptions will be reviewed and evaluated on a case-by-case basis.