Avaya Communication Manager Engineer, Inspyr Solutions, Fairfax, VA
Inspyr Solutions -
Fairfax, VA,
US
Avaya Communication Manager Engineer
Date Posted: 2024-06-12
Job description
Title: Avaya Communications Manager EngineerLocation: Fairfax, VALength: Direct HirePay: $110,000-$165,0000Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Client Requirements: Must hold Top Secret Clearance with full scope polygraphJob Details: Experience working with Avaya CM implementation and service-related workExperience working in the support field and direct customer interactionsStrong technical knowledge and experience with Avaya's product portfolioTechnical working knowledge and experience with Communication Manager, Session and System ManagerTechnical working knowledge and experience with Session Initiation ProtocolKnowledge and experience with Avaya's Contact Center portfolioRequirements: Strong personal computer and business solution software skills in application administration, design and architectureStrong analytical and problem-solving skills for design, coordination and testing of applicationsLeadership skills to guide and mentor the work of less experienced personalGood communication skills to communicate with customers, support personnel, and managementAbility to work in a team environmentHigh tolerance for stressful situationsBachelor's degree or equivalent years of experience.Must also have at least 5 years of professional experience in the related fieldStrong personal computer and business solution software skills in application administration, design and architectureStrong analytical and problem-solving skills for design, coordination and testing of applications Leadership skills to guide and mentor the work of less experienced personalGood communication skills to communicate with customers, support personnel, and managementAbility to work in a team environmentHigh tolerance for stressful situationsBachelor's degree or equivalent years of experience.Must also have at least 5 years of professional experience in the related fieldProvide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new Avaya products to enhance their telecommunication posture.Monitor, manage, and maintain voice call flow traffic across more that 300 TDM-PRI/H.323/SIP trunk groups connecting to Avaya products as well as other telecommunication platforms.Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of Avaya and non-Avaya servers.Manage dozens of non-person accounts in hundreds of Avaya and non-Avaya servers that perform automated functions for the customer.Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks.Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.Respond to requests, from O&M technicians or voice engineers, for assistance on performing administrative task and conducting troubleshooting actions.Train newer voice engineers on how to perform most of the tasks listed above.About INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.