Posting Closing Date: Wednesday, June 19, 2024

The Adventist Development and Relief Agency is a global humanitarian organization of the Seventh-day Adventist Church that demonstrates God's love and compassion. ADRA works with people in poverty and distress to create just and positive change through empowering partnerships and responsible action.

ADRA International is a religiously qualified Equal Opportunity Employer under Title VII of the Civil Rights Act. As such we have the right to prefer a member of the Seventh-day Adventist (SDA) church in the hiring process. In the event that a qualified SDA candidate is not found, we will give the opportunity to candidates who must understand, respect and honor the mission, purpose, and identity of ADRA International

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SUMMARY

The Donor Relations Temp will work with the Associate Director of Donor Relations, the Donor Relations Manager, and the Development Team to advance the effective management of all fundraising and donor stewardship aspects. The Donor Relations Temp will assist with the daily office functions of the Marketing and Development Unit with professionalism, confidentiality, and accuracy. S/he will communicate effectively with donors, multitask, be a team player, and adapt to changes.

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OUTCOMES

Direct Mail and Digital Donors

* All donations are processed within a 24-hour period (excluding weekends and holidays).

* Returned mail is sorted, and addresses are updated.

* Prayer cards are sent to donors in response to notes on response devices.

* Acknowledgement letters for grants and IRA letters are sent out within 24 hours of the gift being entered into the database.

* Donor emails and voicemails are responded to within 24 hours (excluding weekends and holidays).

* Donor-requested materials are shipped within 24 hours (excluding weekends and holidays).

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PRE-REQUISITES

Required

* Associate degree in Communication, Marketing, Business, or another related area

* At least two years of related experience or equivalent combinations of formal education/training and experience

* Appropriate work experience may be acceptable in lieu of a degree

Skills and Abilities

* Excellent customer service skills

* Some Raiser's Edge experience or an aptitude to learn donor relations management tool

* Basic computer skills, including knowledge of Microsoft Office Suite

* Demonstrated ability to communicate effectively both verbally and in writing with donors

* Demonstrated accuracy, attention to detail, and excellent organizational and analytical skills

* Ability to manage simultaneous and multiple tasks under pressure

* Ability to respond effectively to sensitive inquiries or complaints

* Must be able to effectively handle confidential information/situations

* Demonstrated ability to work as a team player to accomplish team goals and adapt to changes

* Ability to take the initiative to solve problems and own their assigned tasks

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BEHAVIORAL COMPETENCIES

* Adhering to Principles and Values (2.2)- Believes in strong principles; upholds ADRA's values; promotes and defends equal opportunities.

* Delivering Results and Meeting Customer Expectations (6.2)- Focuses on customer needs and satisfaction; sets high standards for quality and quantity.

* Adapting and Responding to Change (7.1)- Adapts to changing circumstances; accepts new ideas and change initiatives.

* Planning and Organizing (6.1)- Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances.

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RESPONSIBILITIES

Functional Responsibilities

* Answer ADRA's 800 line

* Scan batch components for storage per ADRA's retention policy

* Troubleshoot donor/donation-related issues

* Assist with reviewing the accuracy of deposits prepared by Caging Service and/or Donor Relations staff

* Assist with ADRA's supporter communications channels, including email and phone, and ensure inquiries receive a response within 24 hours (except weekends and holidays)

* Send out prayer cards, memorial letters, donor-requested materials, etc.

* Process credit card phone donations and assist with monthly donor credit card changes as needed

* Maintain confidentiality of the work performed in Donor Relations, donor information and financial records, and any information deemed confidential

* Perform other duties as assigned

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TRAVEL

N/A

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MENTAL/EMOTIONAL REQUIREMENTS:

Must be able to work in a fast-paced and customer service-oriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as part of a team as well as to complete assignments independently; to take instructions from supervisors; to exercise problem-solving skills; and to interact with co-workers, supervisors, network employees, donors and the public in a professional and pleasant manner.

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PHYSICAL REQUIREMENTS / OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA)

Person must be able to perform essential job functions with or without accommodation.

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SAFEGUARDING

ADRA personnel are expected at all times to act to protect the interests of children and vulnerable adults and to prevent the occurrence of sexual exploitation, abuse and harassment in the course of their duties. This includes ensuring strict compliance with ADRA's Code of Conduct, Safeguarding Policy, Child Safeguarding Policy, Protection from Sexual Harassment, Exploitation and Abuse (PSHEA) Policy and relevant guidelines. Failure to comply with the expectations set out in ADRA's Code of Conduct and policies may lead to disciplinary action or termination of your employment or engagement with ADRA. ADRA personnel are required to undergo relevant background checks and to report any reasonable suspicion of a breach of ADRA Safeguarding policies in which a child, vulnerable adult or other person may be adversely affected (including compliance with mandatory reporting obligations.

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Committee Membership

* N/A

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