Ticket Writer, Fanatics, Hyattsville, MD
Fanatics -
Hyattsville, MD,
US
Ticket Writer
Date Posted: 2024-06-12
Job description
Job Description
Job Description
Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at the sportsbook
Writes tickets and processes cash winning tickets
Counts cash at the beginning and end of each shift
Adhere to all rules and regulations set forth by MD Lottery and the sportsbook
Become familiar with entire bet offering and be able to answer questions about the offering with confidence
Work to resolve customer questions/disputes/complaints and escalate to direct supervisor when needed
Have a positive attitude that helps ensure a great work environment
Ensure all customers are made to feel welcome at all times and provide friendly service
Show patience with customers who do not wager regularly; take the time to explain how wagering works
Calls for MTL support when writing bets requiring MTL paperwork
Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
Other duties assigned
Adhere to uniform policy and ensures a clean and neat presentation
Minimum Requirements
Must have basic computer knowledge
General sports and sports betting knowledge preferred, but not necessary
Must have a minimum of 1 year of cash handling experience in a work setting
21+ years of age or older
Must be able to obtain a Gaming License from the MD lottery
Must be able to provide a high level of customer service in a very fast pace environment
Present yourself in a professional and polite manner
Strong communication skills, both written and verbal
Must be able to work a flexible schedule including nights, weekends and holidays
Essential Functions/Exposures:
Ability to do simple math
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs.
Must be able to twist, bend or reach with no significant boundaries
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.
Job Description
Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at the sportsbook
Writes tickets and processes cash winning tickets
Counts cash at the beginning and end of each shift
Adhere to all rules and regulations set forth by MD Lottery and the sportsbook
Become familiar with entire bet offering and be able to answer questions about the offering with confidence
Work to resolve customer questions/disputes/complaints and escalate to direct supervisor when needed
Have a positive attitude that helps ensure a great work environment
Ensure all customers are made to feel welcome at all times and provide friendly service
Show patience with customers who do not wager regularly; take the time to explain how wagering works
Calls for MTL support when writing bets requiring MTL paperwork
Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
Other duties assigned
Adhere to uniform policy and ensures a clean and neat presentation
Minimum Requirements
Must have basic computer knowledge
General sports and sports betting knowledge preferred, but not necessary
Must have a minimum of 1 year of cash handling experience in a work setting
21+ years of age or older
Must be able to obtain a Gaming License from the MD lottery
Must be able to provide a high level of customer service in a very fast pace environment
Present yourself in a professional and polite manner
Strong communication skills, both written and verbal
Must be able to work a flexible schedule including nights, weekends and holidays
Essential Functions/Exposures:
Ability to do simple math
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs.
Must be able to twist, bend or reach with no significant boundaries
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.