Solutions Support Sales Engineer - Secure Federal Operations, T-Mobile, Herndon, VA
T-Mobile -
Herndon, VA,
US
Solutions Support Sales Engineer - Secure Federal Operations
Date Posted: 2024-06-12
Job description
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
The Solutions Support Sales Engineer provides technical sales support for T-Mobile Secure Federal Operations (SFO) to assure successful Federal government agency customer integration and implementation of established organization products/systems. Supports large sophisticated unit sales through pre-sales, mid-sales and post-sales technical consulting activities. Analyzes the customer's business needs, and presents technical product proposals for integration and implementation with the customers' systems and equipment. Works with customer to ensure implementation is completed on schedule and within budget. Provides primary expertise for trials and proofs of concept projects. Provides guidance to less experienced Solution Support Engineers and provides peer knowledge transfers with the Product Commercialization Systems Design and Architecture team and Operations teams. Works side by side with the Operations teams, acting as the tier 3 and 4 elements in support of platform and service tickets, outages, customer impacting issues, hardware issues, hardware certification for select opportunities and for providing guidance in customer lifecycle management service reviews.
Must be able to obtain US security clearance. US Citizenship (without dual citizenship) required.
Responsibilities:
Qualifications:
#LI-Corporate
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ...@t-mobile.com or calling 1-844-###-####. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
The Solutions Support Sales Engineer provides technical sales support for T-Mobile Secure Federal Operations (SFO) to assure successful Federal government agency customer integration and implementation of established organization products/systems. Supports large sophisticated unit sales through pre-sales, mid-sales and post-sales technical consulting activities. Analyzes the customer's business needs, and presents technical product proposals for integration and implementation with the customers' systems and equipment. Works with customer to ensure implementation is completed on schedule and within budget. Provides primary expertise for trials and proofs of concept projects. Provides guidance to less experienced Solution Support Engineers and provides peer knowledge transfers with the Product Commercialization Systems Design and Architecture team and Operations teams. Works side by side with the Operations teams, acting as the tier 3 and 4 elements in support of platform and service tickets, outages, customer impacting issues, hardware issues, hardware certification for select opportunities and for providing guidance in customer lifecycle management service reviews.
Must be able to obtain US security clearance. US Citizenship (without dual citizenship) required.
Responsibilities:
- Provides technical pre-sales, mid-sales and post-sales support to T-Mobile SFO opportunities
- Tier 3+ customer impacting issue resolution
- Customer Trials and Point of Contacts
- Provides feedback to process and documentation of incidents (active and closed), resolutions and inputs/guidance for any needed processes or improvements
- Provides device certification and testing support
- Hands-on testing and prototyping along with customers and Original Equipment Manufacturer (OEM) partners (Software/Hardware)
- Also responsible for other Duties/Projects as assigned by business management as needed
- CCNA, CCDA, CCNE, CCIE, CCDP, CCNP: Cisco Network Associate/Professional Certification
- AWS: Amazon Associate/Professional Certification
- Azure: Microsoft Professional Certification
- IBM Cloud: IBM Industry Certification
- Google Cloud: Google Professional Certification
Qualifications:
- Bachelor's degree in IT, Telecom, Information Systems or other Engineering related fields; Advanced degree preferred
- 5 years of working in H/W, S/W and system certification, testing, methods and procedures
- 4 years providing strategic design and process direction in a leadership or individual role, working with Cloud Ecosystem partners (system integrators, HW/SW OEMs, platforms, etc.) preferred
- 3 years of telecommunications experience, engineering or sales engineering experience. Experience working with Cloud products, services and applications Working knowledge on Cloud Strategy, standards (3GPP), protocols
- Project objective management
- Technical and business process transformation opportunities and develop processes and tools to drive efficiency in the organization
- Cloud Services integration
- Containerized computing - Kubernetes preferred
- Javascript, Python, C, Ruby
- IoT SIM/Device Management Platforms/Systems. IoT Standards/Protocols. IoT Ecosystem Partners (SI's, HW/SW OEMs, Platforms, Middleware, Analytics Engines)
- Technical pre-sales, mid-sales and post-sales support. Designing customer solutions (business/technical)
- Device troubleshooting, design and certification. Provide technical training to sales and peer teams. Tier 1, 2, and 3+ experience
- 3GPP and GSMA Standards
- Netscout, NOC tools, Probes
- Strategy, standards (3GPP), protocols
- API Integration (SOAP, REST web services, etc.)
- At least 18 years of age
- Legally authorized to work in the United States
- US Citizenship (without dual citizenship) required
- Must be able to obtain US security clearance; Active clearance preferred
#LI-Corporate
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ...@t-mobile.com or calling 1-844-###-####. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.