+-----------------------------------------------------------------------+ | Union tank Car is Hiring an Office Manager | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | | | | | | | | | | | | POSITION SUMMARY: | | | | | | | | | | | | | | | | | | | | | | | | The Office Manager is responsible for having ongoing communication | | with internal and external customers to ensure timely arrival, | | approval, disposition, and invoicing of completed cars---support | | plant leadership, as well as, supervision of Office Coordinators to | | ensure efficient shop operations. | | | | | | | | | | | | | | | | | | | | | | | | JOB RESPONSIBILITIES | | | | | | | | - Train and lead Office Coordinator to provide administrative | | support for plant operations teams. | | - Maintain customer relationships and provide updated information | | as requested. | | - Provides support to the Quality Department with auditing, | | submitting, and sending documentation to customers. | | - Enter car completions in applicable systems based on information | | from quality. | | - Provide required reports to local management | | - Manage d sposition requests and creation of waybills, including | | updating shop scheduling tool | | - Enter and update scheduled release dates (SRD) and update daily | | car status in internal and external systems. | | - Communicate indirectly with customer contact, if appropriate | | - Upload Billing Repair Card (BRC) into customer websites. | | - Release and invoice completed cars. Obtain and track approvals. | | - Ensure car files are easily accessible and processed as required. | | - Create credit memos, as necessary | | - Track storage cars, daily rate for storage, and monthly storage | | invoices and provide to applicable customers. | | - Ensure all job cards are processed to allocate direct and | | indirect hours to the appropriate car/activity. Ensure changes to | | work center are up to date. Act as backup to CSR as needed. | | - Primary contact for internal and external customer service | | representative and sales | | - Manage demurrage | | - Manage Purchasing Card | | - Be willing to assist on off shift as needed | | - Prioritize invoicing | | - Be responsive to customer communications | | - Work responsibly and efficiently with limited | | supervision/direction | | - Think outside the box | | - Be willing to take on other tasks and support all areas of | | operation | | - Multitask with good problem-solving skills and offer solutions to | | problems | | | | | | | | | | | | | | | | | | | | SKILLS/QUALIFICATIONS/EXPERIENCE: | | | | | | | | | | | | | | | | | | | | - High School Diploma required; College degree preferred | | - Minimum of 2-4 years of related work experience in a lean | | manufacturing/repair environment | | - Excellent written and verbal communication skills | | - Detail-oriented with excellent organizational and time management | | skills | | - Ability to supervise a small group of clerk(s) and coordinate to