IT Computer Operator, Virtual, Columbus, OH
Virtual -
Columbus, OH,
US
IT Computer Operator
Date Posted: 2024-06-12
Job description
JOB OBJECTIVE:
Operate, monitor and support IT infrastructure and Data Center environments. Ensure the timely completion of all scheduled batch cycles and processes workload during the shift and support the workflow of computer operations. Contribute to a positive customer support experience and build rapport and trust with business partners and application teams.
EXPERIENCE:
-5 years experience as an operator in a data center environment.
-Knowledge of service management software. ServiceNow experience is a plus.
-Knowledge of workflow automation software. Control-M experience is a plus.
-Knowledge of monitoring software. SolarWinds experience is a plus.
-Experience with both mainframe and distributed systems operations.
ESSENTIAL FUNCTIONS:
-Monitor application processing, networking, and all Data Center hardware and software, taking appropriate actions according to defined procedures as issues arise.
-Document shift activities and incidents according to defined procedures.
-Conduct walkthroughs of the Data Center to verify there are no physical issues.
-Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service.
-Work with senior and lead operations staff to perform daily approved changes according to defined technical standards as instructed.
-Control physical access to the facility and monitor the physical state of all aspects of the Data Center.
-Work with staff to troubleshoot and resolve issues as needed.
WORK DETAILS:
-Start Date - As soon as possible. June 17th would be ideal if we find a candidate that quickly.
-End Date - Approximately 12/31/2024.
-Expected hours to work per week Three / twelve-hour workdays per week for a total of 36 hours. Both roles are night shift. Opportunity for some OT
Weekends - See Core hours to Work
-Core hours to Work - Shift rotates. Both roles are night shift with hours of 5:30 pm to 5:30 am.
Position 1:
Wednesday, Thursday, Friday for 2 weeks
Then Thursday, Friday, Saturday for 2 weeks
Position 2:
Sunday, Monday, Tuesday for 2 weeks
Then Monday, Tuesday, Wednesday for 2 weeks
Then rotation reverses in August. Details will be discussed during the interview.
Work location - New Albany Ohio
Hybrid - No.
Experience Minimum - 5 years experience as a computer operator in a data center environment.
MISCELLANEOUS:
-Interview process via Teams Meeting.
-Background and drug screening will be required and must have successfully passed prior to onboarding.
-It is possible this role could convert to an FTE, but that will not be determined in Q4 of 2024.
-No heavy lifting is required.
Operate, monitor and support IT infrastructure and Data Center environments. Ensure the timely completion of all scheduled batch cycles and processes workload during the shift and support the workflow of computer operations. Contribute to a positive customer support experience and build rapport and trust with business partners and application teams.
EXPERIENCE:
-5 years experience as an operator in a data center environment.
-Knowledge of service management software. ServiceNow experience is a plus.
-Knowledge of workflow automation software. Control-M experience is a plus.
-Knowledge of monitoring software. SolarWinds experience is a plus.
-Experience with both mainframe and distributed systems operations.
ESSENTIAL FUNCTIONS:
-Monitor application processing, networking, and all Data Center hardware and software, taking appropriate actions according to defined procedures as issues arise.
-Document shift activities and incidents according to defined procedures.
-Conduct walkthroughs of the Data Center to verify there are no physical issues.
-Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service.
-Work with senior and lead operations staff to perform daily approved changes according to defined technical standards as instructed.
-Control physical access to the facility and monitor the physical state of all aspects of the Data Center.
-Work with staff to troubleshoot and resolve issues as needed.
WORK DETAILS:
-Start Date - As soon as possible. June 17th would be ideal if we find a candidate that quickly.
-End Date - Approximately 12/31/2024.
-Expected hours to work per week Three / twelve-hour workdays per week for a total of 36 hours. Both roles are night shift. Opportunity for some OT
Weekends - See Core hours to Work
-Core hours to Work - Shift rotates. Both roles are night shift with hours of 5:30 pm to 5:30 am.
Position 1:
Wednesday, Thursday, Friday for 2 weeks
Then Thursday, Friday, Saturday for 2 weeks
Position 2:
Sunday, Monday, Tuesday for 2 weeks
Then Monday, Tuesday, Wednesday for 2 weeks
Then rotation reverses in August. Details will be discussed during the interview.
Work location - New Albany Ohio
Hybrid - No.
Experience Minimum - 5 years experience as a computer operator in a data center environment.
MISCELLANEOUS:
-Interview process via Teams Meeting.
-Background and drug screening will be required and must have successfully passed prior to onboarding.
-It is possible this role could convert to an FTE, but that will not be determined in Q4 of 2024.
-No heavy lifting is required.