Overview

Software Quality Assurance Engineer / ServiceNow Test Engineer

woodcons.com

Seeking a Software Quality Assurance Engineer / ServiceNow Test Engineer to take ownership of quality assurance testing for our suite of software products and be our liaison between the development team and the government Functional Test team. The position requires proficiency with a variety of testing techniques, a solid understanding of software development, superior communication skills, and direct experience in software testing under a SAFe Agile methodology.

Security Clearance Requirements

This position requires all candidates to be U.S. Citizenswith the ability to obtain TS/SCI. Candidates must be able to receive DHS suitability prior to starting employment.

Responsibilities

• Leading testing-related activities in an Agile development environment.
• Maintaining and continuing to expand current suite of regression and acceptance tests.
• Serving as liaison between the development team and independent government Functional Test team.
• Creating test scripts for comprehensive test coverage.
• Conducting testing, generating clear and precise report findings, and supporting timely resolution of defects.
• Working closely with the product owner, developers, and stakeholders to define and clarify requirements, including reviewing and providing input on Features/User Stories and associated Acceptance Criteria to ensure testability.
• Champion ongoing improvement of QA processes and best practices that lead to better customer experiences.

Qualifications

Required Education & Years of Experience

• Bachelor s degree in Systems Engineering, Computer Science, Information Systems, or a related technical field.
  • Two years of related work experience may be substituted for each year of degree level education.
• 10+ years experience in Performance Engineering / Testing, or Enterprise Tools Development

Required Skills

• 6+ years of experience in testing large scale web-based distributed applications.
• Excellent communication and customer skills, problem solving, conflict management, time management and interpersonal skills required.
• Strong experience with benchmark system performance, database performance analysis, capacity sizing and optimization.
• Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies.
• Proven experience performing software testing in an Agile environment including developing test plans and test scripts, executing tests, defect reporting, and resolution.
• Strong documentation and technical writing experience.

Desired Skills

• Background with test and server monitoring tools (e.g., App Dynamics, Jenkins, Splunk, New Relic).
• Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box.
• Experience with concurrency, multithreading, and the deployment of distributed system architectures.
• Understanding of database schemas, table spaces, indexing, and performance optimization techniques.
• Experience working in an agile development environment.
• Experience working in DevOps and/or DevSecOps environments.
• Experience with Scaled Agile Framework (SAFe) knowledge and experience.
• Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align.
• Experience with web application testing, cross browser testing, responsive designs, HTML 5, CSS, jQuery, JavaScript testing.

Desired Certifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Implementation Specialist
• Certified ITIL Foundation v4 Certified or willing to complete one year from hire
• DODI 8570.1-M Compliance at IAT Level I

WOOD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.