Senior Supervisor, Claims Processing

Are you a seasoned leader ready to elevate operational excellence and drive performance in a dynamic team environment?

Do you possess strong problem-solving skills and a passion for coaching and developing team members to achieve their goals?

About the Role:

As a Senior Supervisor, Claims Processing, you will lead a complex medical claim processing team, overseeing daily tasks, setting priorities, and coordinating activities to ensure timely completion. Leveraging your leadership experience, you'll guide and mentor team members, driving performance and adherence to company policies and procedures. Your expertise will significantly impact the team's effectiveness, fostering efficiency and driving operational success.

Responsibilities:

* Leading team members to process medical claims and answer inquiries efficiently.

* Coaching the team to achieve Key Performance Indicators (KPIs) and meet targets.

* Ensuring strict adherence to company policies and procedures.

* Acting as the liaison between operations and middle management to ensure protocol compliance.

* Assisting in resolving conflicts related to client issues, personnel matters, tasks, and systems.

* Providing resolutions to a diverse range of complex tasks.

* Offering insights for process improvement and operational initiatives.

* Serving as a point of contact for leadership and providing operational guidance.

* Managing special projects for corporate, operational, or client initiatives.

* Supporting less experienced team leaders to enhance performance levels.

* Executing continuity plans during natural disasters or other disruptions.

* Performing additional duties as assigned.

* Complying with all policies, procedures, and standards.

Requirements:

* Demonstrated leadership experience, effectively guiding and mentoring team members.

* Accountability for functional, operational, and/or program management.

* Assistance with others in achieving goals and management of performance appraisals and pay reviews.

* Management of training for three or more employees and hiring and termination actions.

* Coordination of work activities with other supervisors and setting team priorities to ensure timely completion.

* Ability to perform work unsupervised, receiving guidance from a manager.

* Understanding and application of concepts in medical claims processing and basic knowledge of other disciplines.

* Understanding of how to improve efficiency across related teams.

* Judgement to identify and resolve day-to-day technical and operational problems.

* Driving of special projects for corporate, operational, or client initiatives.

* Support for less experienced team leaders to improve performance levels.

* Execution of continuity plans in the event of natural disasters or other disruptions.

* Compliance with all policies, procedures, and standards.

* Bachelor's degree preferred but not required.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

* Hybrid work: Work in a way that allows you to work from home during portions of your week and have time onsite to connect with other team members and business leaders.

Working For You

Perks and rewards designed for you:

* Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

* Retirement Savings: We will support you as you save for your future.

* Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

* Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

* Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

* Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

* Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work

Grow and thrive, both personally and professionally

Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive, and Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $60,000-$75,000