A technical resource who performs the day-to-day administration of the platform
Maintains the stability and usability of the platform across production and nonproduction environments
Performs application maintenance to include performance monitoring and error identification and remediation
Manages support for incidents
Leads upgrade planning and execution
Manages instance security: user/group access, administration, access control lists. etc.
Provides configuration assistance to developers
Note: Platform administrators may or may not be designated as a customer admin. Customer admins have slightly higher privileleges in Now Support so they can activate plugins, administer an upgrade, create support tickets with ServiceNow and more.