Lead Assistant Contract Technical Representative (ACTR), TIAG, Arlington, VA
TIAG -
Arlington, VA,
US
Lead Assistant Contract Technical Representative (ACTR)
Date Posted: 2024-06-25
Job description
TIAG is now hiring a Lead Assistant Contract Technical Representative (ACTR) to join our team full time in support our program at the Office of Naval Research (ONR) in Arlington, VA. Candidates must possess an active Secret Clearance to be considered. This role reports onsite in Arlington, VA
The ACTR will be responsible for directly supporting the ONR CTR creating Navy Marine Corps Intranet (NMCI) orders, MACs and special requests.
Responsibilities include:
Required Experience:
Preferred/Desired Skills:
TIAG is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG's policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, TIAG maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.
The ACTR will be responsible for directly supporting the ONR CTR creating Navy Marine Corps Intranet (NMCI) orders, MACs and special requests.
Responsibilities include:
- Manages a team of ACTRs to provide support to projects tied to NMCI including annual WIN 10 updates, Flank Speed (Microsoft 365) migration, upcoming mobile device refresh, SIPR Kiosk Refresh, and facility SIPR capability expansion
- Provides check-in/check-out supporting for incoming and outgoing personnel including NMCI Account requests, NMCI Hardware requests, and mobile device requests.
- Provides support issuing, configuring, and troubleshooting government-issued iPhones and mobile devices; configure mobile access to NMCI email.
- Responds to requests for assistance, troubleshoots problems and advises on the appropriate action
- Maintains logs and other documentation for analyses
- Provides support with Flank Speed questions and troubleshoots problems.
- Aids the Asset Manager in tagging devices with RFID Tags and entering data into SAM database for NMCI assets.
Required Experience:
- Bachelors degree
- 7+ years of experience
- 3 years of experience managing technical staff
- CompTIA Security + or equivalent
- Active Secret Clearance or current interim
Preferred/Desired Skills:
- Computing Environment Certification is a big plus
- Microsoft 365 experience is preferred; Flank Speed experience is a big plus
- Mobile device experience
- Asset Management experience
- Tier 1 helpdesk experience
TIAG is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG's policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, TIAG maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.