Please review the job details below.

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness. We are hiring immediately for an Endpoint Support Technician for our Herndon, VA office. In order to be considered for this position, applications must hold a TS/SCI security clearance from the United States government.

As a Cleared Deskside Support Specialist, your primary role will be to provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, remote desktop, and mobile devices. You will ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.

What you will do day to day:

• Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
• Monitor tickets & workflows and in accordance with teams SLAs.
• Create documentation where documentation is absent.
• Administer Active Directory accounts.
• Troubleshoots Citrix Virtual Desktop Infrastructure (VDI) Support.
• Utilize remote user support tools to provide support.
• Provide M/S applications support (Exchange/Outlook, Office, Visio, etc.).
• Perform (advanced) Windows 10, MAC OS troubleshooting.
• Perform (basic) Linux troubleshooting.
• Provide Service Desk escalations.
• Perform physical hardware setup and tear down.
• Image systems and deploy software through SCCM.
• Perform basic IT troubleshooting and desktop assistance in SCIFs
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• Maintain a high level of customer-service in all situations.

Life with Us:

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission. So, we recognize that with best-in-class benefits like:

• Career growth opportunities
• Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options
• Program to help you grow like tuition reimbursement, hackathons, and career development
• Student loan repayment
• Generous time off
• Plus, everything youd expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc.

We are very serious about professional development and continuing education at Maxar. We offer our team members with the opportunity to define their own career trajectory. Our group has a variety of resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career.

Required Skills:

• Must be a U.S. Citizen with a current/active TS/SCI clearance and be willing and able to obtain a CI Poly, if one is not already in possession.
• Current IAT Level II certification (i.e. CompTIA Security+ CE) or the willingness and ability to receive within 6 months of employment
• Associate degree or bachelors degree in computer science or closely related field.
• 2-4 years experience in technical support role
  • Experience may be substituted for education.
• Demonstrated experience supporting Windows 10, MAC OS, iOS, Android, Office 2016 and 0365 suite, Active Directory Administration, Citrix and Virtual PC environments or a combination of.
• Knowledge of PC Hardware and Software.

These Skills Would Be Amazing:

• Experience supporting an enterprise environment.
• Ability to prioritize and manage several milestones and projects efficiently.
• Networking and Networking protocol (DHCP, DNS, SMTP, SNMP, etc.) knowledge
• Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSC, UNIX, IRIX, etc.)
• Experience installing and configuring computer systems and applications for a large company, especially leveraging Microsoft SCCM or MECM.
• Experience with Audio Visual and Video Teleconferencing equipment.
• Experience with SharePoint.
• Experience with Visio.

#LI-MG1

Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidates unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is:

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.