ServiceNow Architect

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking a ServiceNow Architect to provide a multi-discipline expertise to establish a ServiceNow strategy and roadmap to enable platform services that support current and future DHS mission capabilities. Architects drive strategic planning and design specifications, evaluating and undertaking impact analyses on major design options and assessing and managing associated risks. Candidates would work in close collaboration with platform, development and project stakeholders, participating in planning, definition and execution of O&M activities, platform upgrades and development projects ensuring adherence to applicable security and governance standards, promoting consistent best-in-class solution approaches for the Enterprise.

More About the Role :

• Act as a technical consultant to development teams and partner with business and IT teams to define long-term architectural vision, business and technical architecture roadmaps, and enterprise guidelines and standards

• Documents and develops current-state and future-state architectures, maintaining system designs with each delivery increment

• Specifies and designs complex platform components/integrations, selecting appropriate design standards, methods and tools, consistent with agreed enterprise policies, and ensures they are applied uniformly across platform and tenant administrators

• Lead customer workshops/IPTs to assist in defining/improving architecture standards and guidelines

• Drives continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes

• Ensures that software designs balance functional, service quality, security, systems management and sustainability requirements

• Assist the business in technology requests and vendor evaluations; perform buy vs. build analysis and promote the use of shared cloud platforms and services

• Keep abreast of technology innovation, industry standards, architectural trends, and major technical vendors and provide thought leadership in the area of software architecture

• Work with ServiceNow directly on bugs, upgrades and new capabilities.

You ll Bring These Qualifications:

• Ability to attain DHS EOD

• BA + 13 years applicable experience, MA + 10 years applicable experience or 19 years experience

• Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool

• Experience with SIR and CSM

• Experience integrating ServiceNow with external systems through SOAP or REST web services

• Extensive Experience using the Workflow Editor to configure workflows and data mapping with external systems

These Qualifications Would Be Nice to Have:

• Experience ServiceNow SecOps, specifically Security Incident Response (SIR)

• Experience with ServiceNow Customer Service Mgmt. (CSM)

What We Can Offer You:

• We ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation s highest priorities.

• For over 60 years, the principles of CACI s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$95,500-$210,100