The Warehouse Supervisor is responsible for the daily operations in a warehouse environment with key customers for the cleaning, availability, maintenance and shipping of equipment/product. Depending upon equipment/product assignment, responsible for interacting with and communication with customers. Manages daily activities of direct reports.
Essential Duties and Responsibilities:
Note: Some of the following may not be applicable to certain customers/warehouses.
Establishes, organizes and maintains warehouse area for shipping, receiving and staging of equipment/product per applicable policies and procedures, both internal and client-established.
Processes shipment entries and bookings; coordinates dock schedules with local agents and carriers.
Ensures that orders, fulfillment, inbound receipts and outbound shipments are processed per applicable policies and procedures; completes work log documentation for billing of added work.
Conducts daily/weekly/monthly/quarterly/yearly cycle counts; manages and completes special warehouse projects as directed.
Completes all required paperwork associated with daily activities, including for assigned personnel.
Cleans and maintains medical equipment (where applicable); performs decontamination of medical equipment as required (where applicable).
Conducts basic function testing of medical equipment (i.e., system power ups, certain function test procedures involving the use of medical grade Air and Oxygen (O2) gases, etc.).
Alerts and facilitates the coordination of units needing service for repairs, including providing updates to the Inventory Management System.
Ensures all units have their original barcodes and that barcode label is accurate and readable.
Maintains a full understanding of systems (e.g., creating and processing a shipment in Inventory Management System (IMS), Dock Processing Utility (DPU), Warehouse Management System (WMS), etc.).
Oversees and ensures facility cleanliness and maintenance, utilizing 5S where applicable; escalates to management as needed.
Supports the development and execution of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across teams.
Performs other duties as required or assigned by management.
Supervisory Responsibilities:
Manages direct personnel; provides required training and oversight; ensures goals are met.
Ensures adequate staffing coverage for transactional compliance and to ensure necessary levels of production/business operations; ensures training is completed in a timely manner and kept up to date.
Qualifications
Qualifications:
Ability to acquire TSA certification (where required).
Ability to communicate clearly and persuasively in positive or negative situations.
Leadership ability to inspire and motivate others to perform well; strong interpersonal skills; ability to interact with, communicate to and train all levels of employees.
Working knowledge of regulations (e.g., OSHA, DOT, HAZMAT, FDA); willingness to become certified in one or more of these areas as necessary.
Ability to improve and promote quality; demonstrates accuracy and thoroughness.
Ability to exhibit sound and accurate judgment and make timely decisions.
Acts with a sense of urgency and purpose; models and motivates this behavior for other staff.
Ability to prioritize and plan work activities, using time and staff efficiently and developing realistic action plans.
Client-focused with emphasis on accuracy; strong sense of ownership and accountability for delivering client results.
Ability to effectively communicate technical information to non-technical audiences.
Ability to establish and maintain effective relationships with both customers and associates.
Willingness to work alongside team to ensure deadlines are met and work is performed correctly.
Familiarity with most common material handling equipment (e.g., forklifts, industrial trucks, pallet jacks, etc.); ability to obtain forklift certification, possibly including Train the Trainer; oversees Preventative Maintenance (PM) program.
Education and/or Experience:
High School diploma or GED desired; technical/trade certification and/or mechanical training preferred (depending upon area of responsibility); advanced degree in a relevant field a plus.
A minimum of three (3) years of warehouse experience, preferably in a related field.
Two (2) years of prior supervisory experience; preferably in a warehouse environment.
One (1) year of experience operating material handling equipment, especially a forklift.
An equivalent combination of education and experience.
Language Skills:
Excellent interpersonal and communication (oral and written) skills.
Ability to communicate clearly and concisely in English, both orally and in writing, to all levels.
Computer Skills:
Experience with Microsoft Office, especially Word, Excel and Outlook.
Experience with inventory and/or warehouse management web platforms required depending on warehouse assignment.
Ability to quickly learn new programs/software.
Physical Demands:
Combination of sitting and standing eight (8) hours or more per day.
Ability to bend, reach and stoop.
Ability to lift up to 40 pounds.
Ability to push up to 450 pounds up a ramp.
Appropriate Personal Protective Equipment (PPE)/safety gear must be worn as needed.
Work Environment:
Warehouse environment that may include cleanroom and/or distribution center depending on location.