Customer Technical Specialist, BCforward, Washington, DC
BCforward -
Washington, DC,
US
Customer Technical Specialist
Date Posted: 2024-06-09
Job description
BCforward is currently seeking a highly motivated Telecom Support Specialist/ Telecom Network Support for an opportunity in Washington, DC!
Position Title: Telecom Support Specialist/ Telecom Network Support
Location: Washington, DC, 20260
Anticipated Start Date: 06-18-2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 3+ Plus Months (Contract)
Job Type: [FULLTIME (>%3D30 HOURS WEEKLY], [CONTRACT], [ON-SITE]
Pay Range: $30/hr to $33.50/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
To perform this function, contract resources are required with appropriate skills and experience to support the technical and workload volume demands resulting from the US Postal Enterprise Computing Support needs and support requirements.
A telecommunication support specialist is responsible for overseeing the installation of telecommunications equipment, such as found in complex electronic switching systems, and other plain old telephone service facilities, optical fiber cabling, IP networks, and microwave transmission systems.
ScopeThe tasks to be performed under the scope of this statement of work must be completed under the direction, oversight, and prioritization of the Endpoint Technology Support manager and/or designated USPS ETS Project Leads. Following are the job categories required to perform these functions:
Areas of support include:
Note: Must be available to work onsite at client facility in Washington, DC. No remote work post COVID-19 abatement.
Required Skills:
Preferred skills:
Preference will go to those that have:
Additional Provisions
Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:Telecom Support, Network Support, Cisco, WAN, LAN, and WLAN.
About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 223284 when responding to this ad.
Position Title: Telecom Support Specialist/ Telecom Network Support
Location: Washington, DC, 20260
Anticipated Start Date: 06-18-2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 3+ Plus Months (Contract)
Job Type: [FULLTIME (>%3D30 HOURS WEEKLY], [CONTRACT], [ON-SITE]
Pay Range: $30/hr to $33.50/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
To perform this function, contract resources are required with appropriate skills and experience to support the technical and workload volume demands resulting from the US Postal Enterprise Computing Support needs and support requirements.
A telecommunication support specialist is responsible for overseeing the installation of telecommunications equipment, such as found in complex electronic switching systems, and other plain old telephone service facilities, optical fiber cabling, IP networks, and microwave transmission systems.
- LAN infrastructure, switchgear, UPS, WIFI, VCS, IPT Phone device management (setup/moves) * Inventories and prioritizes network and equipment repairs.
- Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
- Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers.
- Documents network by recording configuration diagrams and programming.
- Analyzes network performance and prepares and presents reports based on that analysis.
- Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
- Initiates moves and/or setups as required/requested.
- Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner.
ScopeThe tasks to be performed under the scope of this statement of work must be completed under the direction, oversight, and prioritization of the Endpoint Technology Support manager and/or designated USPS ETS Project Leads. Following are the job categories required to perform these functions:
Areas of support include:
- Telecom and Network Services
- Executive Leadership Support (White Glove service)
Note: Must be available to work onsite at client facility in Washington, DC. No remote work post COVID-19 abatement.
Required Skills:
- A minimum of 2 - 5 years experience in system engineering, software development, or related field
- Support a Cisco centric WAN, LAN, and WLAN environment. This includes routers, switches wireless controllers, light weight access points (LWAP).
- Perform remote monitoring and management of system alerts and notifications.
- Monitor system for trouble areas and proactively resolve and document root cause.
- Support internal run-and-maintain activities, including remote monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
- Make use of enterprise monitoring tools (Solar Winds and Splunk).
- Function as a point of escalation for operational entities regarding regular or complex issues
- Work on daily service tickets while engaged on moves/set-ups.
- Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
- Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
- Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE).
Preferred skills:
- A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred. Otherwise, applicant must have one or more of the following industry certifications - CCENT CWNA, CWSP.
- Motivated self-starter who approaches technical problems with creative solutions. Ability to multi-task, attention to detail, excellent organizational skills, good follow-up and judgment. Ability to work both independently and within a team environment backed up by strong communication skills.
- Ability to clearly communicate both business and technical terms and information/requirements/instructions to a wide variety of audiences (face-to-face, teleconference, phone and email) * Ability to write technical/functionality specification documentation such as Knowledgebase articles and/or Wiki.
- Basic operational experience with Cisco Wireless LAN Controllers, wireless access points, and management systems * Basic experience with enterprise networking, monitoring, troubleshooting, and management tools.
- Experience with incident management tools such as Remedy and/or Service Now
Preference will go to those that have:
- CCNA
- 1+ years in a telecom environment
- 1+ years supporting Cisco and/or Aruba monitoring platforms
Additional Provisions
- Pass both a client mandated clearance process to include drug screening, criminal history, and credit checks.
- Please note that any usage and detection of cannabis with or without a prescription will result in a failed US Postal clearance regardless of the legalization under State Laws.
- Once candidate's resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
- If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
- All candidates must be a US Citizen, or have permanent residence status (Green Card).
- Candidate must have lived in the United States for the past 5 years.
- Cannot have more than 6 months' travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.) * All overtime must be pre-approved in writing by the client manager or his/her designated representative.
- Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.
- The enforced dress code is business casual.
Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:Telecom Support, Network Support, Cisco, WAN, LAN, and WLAN.
About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 223284 when responding to this ad.