Training Specialist, Children's National Hospital, Silver Spring, MD
Children's National Hospital -
N/A
Silver Spring, MD,
US
N/A
Training Specialist
Date Posted: 2024-06-08
Job description
The Training Specialist will design, develop and coordinate the training and development programs. Deliver training and orientation sessions to employees. Maintain documentation of training activities. Handle registration and training logistics. Prepare and administer competency tests.
Qualifications: Minimum Education Bachelor's Degree Or equivalent combination of education and or experience in a related field (Required)
Minimum Work Experience 2 years Related experience. (Required)
Required Skills/Knowledge Demonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems. Experience using Microsoft Publisher, Microsoft office, internet and CNHS Intranet.
Functional Accountabilities Training Development
Assist in the design, development and coordination of training sessions, programs and competency testing staff.
Prepare, assemble and revise course materials as requested to meet customer needs.
Achieve and maintain a solid understanding of the business environment as a whole, include business practices, processes and strategy.
Training Implementation
Conduct training, development, competency testing and general clinic orientation sessions for staff.
Assist in evaluation of effectiveness of training programs.
Develop presentation materials, lead meetings and facilitate workgroups.
Training Logistics
Maintain training documentation, include registration and completion records.
Maintain master training calendar, ensure availability of equipment, space and materials.
Handle registration and training logistics.
Prepare course advertising materials; coordinate schedule of external and internal training resources.
Communicate all set ups of training sessions and ensure necessary materials and supplies are available.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities Training Program Improvement
Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.
Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.
Apply quality management and process improvement principles and tools, using strong statistical analysis and technical skills.
Organizational Commitment/Identification
Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Customer Service
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes